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[upbeat music]

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[Narrator] Around the world,

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Downloaded from
YTS.BZ

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a new breed of holiday
destination is on the rise.

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Official YIFY movies site:
YTS.BZ

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Having a great time at Baha Mar! Woo!

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[Narrator] Huge hotel complexes

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built to satisfy every possible desire.

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As long as it's not illegal or immoral,

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your butlers will take care of it for you.

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[Narrator] Whether you're a happy family

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or a high-stakes gambler.

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This is $2 million.

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[Narrator] A mega-resort
wants to sell you

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the holiday of a lifetime.

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I love the way they smell. [laughs]

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[Narrator] With exclusive
behind-the-scenes access

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to one of the world's biggest and best,

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we'll see what it takes
to create five-star luxury

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on an epic scale.

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We're gonna go through
60,000 pool towels in a year.

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[Narrator] The remarkable technology.

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[liquid whooshing]

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There's another drink!

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Voila. [laughing]

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[Narrator] Monster machinery.

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One of these chiller
plants costs about $280,000.

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And we have seven of them.

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[Narrator] And thousands
of people working 24/7

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every week of the year.

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I like it when it's busy.
Busy means business. [laughs]

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[Narrator] These are the
secrets of the mega-resort.

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[gentle majestic music]

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The Bahamas, a chain
of 700 tropical islands

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off the coast of Florida.

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It's a dream destination for many

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and a key player in the 7.1 trillion pound

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worldwide tourism industry.

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But with people willing to
cross the globe for a holiday,

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the competition has never been greater,

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so resorts here and everywhere
are upping their game

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by getting bigger, much bigger.

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Welcome to Baha Mar, a
mega-resort that opened in 2017.

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It covers 1,000 acres

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and cost 3.4 pounds billion to build.

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Here we are at Baha Mar.

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Getting ready to go out
to the pool for the day.

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Here are my little
friends in the koi pond.

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[Narrator] But what
exactly is a mega-resort?

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It's a five-star holiday
park for around 7,000 guests.

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Everything is deliberately designed

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so that as soon as they arrive,
they never have to leave.

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Fancy a bite? Try one of
the 40 restaurants and bars.

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Want to take a swim?

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There are 11 different pools.

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Or just relax on the 2,000
deck chairs along the beach.

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Are the kids feeling bored?

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How about a trip to the
resort's private wildlife park?

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[guests laughing]

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Oh yeah. Have a go.

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That is her way of saying,

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"Welcome to the sanctuary
and welcome to the Bahamas."

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[Narrator] And when the
kids have gone to bed,

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the adults can spend
their hard-earned money

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in the biggest casino in the Caribbean.

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Five or 50?

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Mama got some new shoes.
Six or 60?

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[woman clapping]

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There you go.

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[Narrator] Of course, all those people

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need a place to stay,
so there's a cityscape

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of hotel tower blocks with 2,300 rooms.

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At the top of the luxury
scale is the Rosewood,

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where the lobby is filled

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with a specially-designed fragrance

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meant to make everyone feel at ease.

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[gentle music]

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Two-bedroom suites here cost
more than 3,000 pounds a night.

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This is our Rosewood Suite.

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This is one of our signature suites.

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It has a private terrace

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with a jacuzzi and an ocean view.

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And every suite in this
hotel has its own butler.

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We have our state of the art kitchen

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and entrance for the butler
service as well in the back.

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We want to be refined,
yet not pretentious at all

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so we can create that relationship
with all of our guests.

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I think, in that way, we can create

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memories that will last forever.

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[suspenseful music]

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[Narrator] To keep this
machine running around the clock,

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it takes an army of 5,000 staff.

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They have their own city within a city.

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Centered on a 500-meter long corridor

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running through the resort's
lower level called the I-95.

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Nicknamed after America's
main East Coast Highway,

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it's how anything and everything

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moves from A to B, unseen by guests.

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This is a giant backstage world
of storerooms and workshops,

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kitchens and canteens.

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It's also where thousands of
employees begin their day.

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To make sure they're all at work on time,

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the resort has its own bus fleet.

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Around the clock, rain or shine,

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they ferry staff in
from across the island.

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[woman laughs]

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The biggest team starting
work each morning

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are 210 Grand Hyatt housekeepers.

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We have been 1,457 rooms occupied today.

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We clean a lot of rooms.

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Good morning, everyone.
Morning.

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[Narrator] It's a Herculean
task, and manager Kendrick

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relies on some special
inspiration to get the job done.

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One, two, three.

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♪ Fill my cup and let it overflow ♪

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♪ Fill it up ♪

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♪ Fill my cup and let it overflow ♪

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♪ Fill it up ♪

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♪ Fill my cup and let it overflow ♪

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♪ Let it overflow with love ♪

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Amazing Grace!

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♪ Amazing Grace, how sweet the sound. ♪

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That saved a wretch!

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♪ Saved a wretch like me one day ♪

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I was what?

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♪ I was lost, but now I'm found ♪

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I was blind!

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♪ I was blind but now I see ♪

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Good job, guys.

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[all applauding]
[all cheering]

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Have a great day, guys.

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One day I was preparing
the pre-shift as normal,

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and we had over 1,000 and
something rooms being departed,

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so right there and then, I was like,

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"Oh, my God, these people are going to die

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"because it's a lot of work."

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And I was trying to
figure out what I can do

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to kind of build up the morale,
make the day go smoother,

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and it just came to mind to
do a song, and they loved it,

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so I just run with it ever since

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because it gives them a boost of energy.

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[Narrator] Before they go upstairs,

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each housekeeper receives room
assignments via touchscreen.

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Armed with the hotel
service optimization system

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or HotSOS for short.

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[gentle music]

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Once they log into the HotSOS device,

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the rooms that we assign in the morning,

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it will go directly to them.

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With a touch screen in their pockets

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and a song in their hearts,

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the team fan out across
the two curving towers.

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As guests leave their rooms
for breakfast on the terrace

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or a day at the pool, their
housekeepers discreetly slip in.

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Good day. Housekeeping.

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The ladies have a section

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where they are responsible
for a certain amount of rooms,

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and, any given day, we're not sure exactly

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how bad the room is gonna be

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or how good the room is gonna be,

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and it could possibly be
seven really dirty rooms.

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[upbeat pensive music]

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[Narrator] The whole cleaning routine

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is designed for maximum efficiency,

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right down to the sheets.

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Every room has six separate sets

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constantly moving between
the off-site laundry,

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store cupboards hidden on each floor,

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and the beds, more than
10,000 sets in total.

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Most guests are blissfully
unaware of all this hard work

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as they amuse themselves
with everything from shopping

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to watersports.

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And for those who really
want to push the boat out,

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there's even a private island for hire.

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[Guest] There is Baha Mar

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and here's what they set up for us

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on the private Long Cay Beach.

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Wow.

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Cheers!
Cheers.

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Cheers.
[glasses clinking]

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[guests laughing]
Woo!

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[gentle music]

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[Narrator] By 3:00 p.m, 500
new guests start to arrive

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for their own dream holidays.

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[door knocking]

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[Kendrick] Housekeeping.

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[Narrator] But no-one
can set foot in their rooms

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without Kendrick's seal of approval.

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The only thing that
a guest call their own

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when they're at the hotel is my room.

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They don't go to the front desk and say,

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"This is my front desk."

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They don't go to a restaurant and say,

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"This is my restaurant,"
but they do say, "My room."

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So we wanted to make sure
that experience for them

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feels genuine, it feels authentic.

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They get that feeling that it
belongs to them and them only.

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[Narrator] One room down, 1,456 to go.

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And that's just one of
the three hotels on site.

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[upbeat music]

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Next, the security
teams sniff out trouble.

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Good boy. Zook! Come on.

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[Narrator] The party gets
going at the adults-only pool.

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[guests cheering]
[water splashing]

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And mega-rich gamblers get a taste

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of the ultimate mega-resort lifestyle.

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[Vincent] Welcome to
the presidential suite.

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[Narrator] The Baha Mar mega-resort.

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A 2,300-room hotel complex in the Bahamas.

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This is one of a fast-growing breed

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of five-star holiday destinations

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targeting a global audience.

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Attracting travelers from around the world

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means providing world-class service

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on an unparalleled scale.

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A golf course designed by
the legendary Jack Nicklaus.

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A convention center

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that doubles as the country's
biggest art gallery,

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with a grand ballroom

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big enough to host basketball tournaments.

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[crowd cheering]

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And behind the real tropical beach,

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there's a pool laid out as
a fantasy tropical paradise

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with cliff jumps,

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[woman screams]

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waterfalls,

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and an aquarium full
of Caribbean wildlife.

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[water bubbling]

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Working on this kind of scale

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means no-one is ever denied
their place in the sun,

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whether they're here for a relaxing break

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or a 24-hour party.

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[upbeat music]

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This is Privilege Pool.

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This is the adult pool at Baha Mar.

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It's kind of like a
nightclub, but during the day

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with, well, a few less clothes.

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[Narrator] The centerpiece
of an afternoon at Privilege

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are the champagne guns.

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When a team of hostesses
spray down the crowd

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with six magnums of ice-cold bubbly.

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[champagne splashing]

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I'm really big on making sure

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that we give that ultimate experience

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to the person that's
spending $300 at a chair,

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to someone that is spending
$10,000 at a villa.

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[Narrator] Just for the privilege

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of sitting poolside here,

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clubbers must run up a
sizable tab on food and drink.

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Day beds will range 500 to 800,

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depending on the size of
bed you're looking to get.

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These pergolas are around
$2,000 food and beverage,

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and then the grand cabanas are 3,500.

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You have the five lounge
chairs on the outside,

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private bathroom, a kitchen,
a living room, flatscreen TV.

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You have everything in there.

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[Narrator] For those seeking

258
00:12:50,840 --> 00:12:52,960
the ultimate luxury experience,

259
00:12:53,120 --> 00:12:55,360
the mega-resort is here to help.

260
00:12:57,360 --> 00:12:59,760
Guests can be chauffeured
around the island

261
00:12:59,920 --> 00:13:03,600
in the resort's own
fleet of high-end cars.

262
00:13:03,760 --> 00:13:06,960
These include four Tesla Model S's.

263
00:13:07,120 --> 00:13:09,400
Or, for extra special visitors,

264
00:13:09,560 --> 00:13:11,080
a Bentley Bentayga.

265
00:13:11,240 --> 00:13:14,240
[gentle light music]

266
00:13:14,400 --> 00:13:17,720
Or how about a VIP stay in The Reserve,

267
00:13:17,880 --> 00:13:21,000
a secluded hotel within a hotel

268
00:13:21,160 --> 00:13:23,520
with a separate private entrance?

269
00:13:25,440 --> 00:13:26,480
[Vincent] Welcome, ma'am.

270
00:13:26,640 --> 00:13:28,280
It's so nice to have you with us.

271
00:13:28,440 --> 00:13:30,160
Let me get the door for you.

272
00:13:30,320 --> 00:13:33,600
[Narrator] The man who tends
to Reserve guests every need

273
00:13:33,760 --> 00:13:36,800
is head butler Vincent Saunders.

274
00:13:36,960 --> 00:13:40,800
Once you book a suite
here at The Reserve,

275
00:13:40,960 --> 00:13:44,400
you automatically get
24-hour butler service.

276
00:13:44,560 --> 00:13:46,040
Whatever they need, they give us a call

277
00:13:46,200 --> 00:13:47,920
and we'll take care of it for them.

278
00:13:48,080 --> 00:13:49,320
You know, anything that you want.

279
00:13:49,480 --> 00:13:51,080
As long as it's not illegal or immoral,

280
00:13:51,240 --> 00:13:53,400
your butlers will take care of it for you.

281
00:13:55,160 --> 00:13:57,240
We have cookies and chocolates.

282
00:13:57,400 --> 00:14:00,720
We have a chef on property that
bakes these fresh every day

283
00:14:00,880 --> 00:14:03,040
for The Reserve.

284
00:14:03,200 --> 00:14:05,960
Would you like to try one? It's very nice.

285
00:14:06,120 --> 00:14:08,920
I've eaten a lot of them. Just look at me.

286
00:14:09,080 --> 00:14:10,440
You should try one.

287
00:14:10,600 --> 00:14:12,760
[gentle bright music]

288
00:14:12,920 --> 00:14:14,240
[Narrator] From the private lounge,

289
00:14:14,400 --> 00:14:17,280
VIPs take a bank of private lifts

290
00:14:17,440 --> 00:14:20,880
to the top eight floors
of the curving East Tower.

291
00:14:22,600 --> 00:14:26,160
The smallest room here is a one-bed suite.

292
00:14:26,320 --> 00:14:29,240
The largest is the presidential suite.

293
00:14:29,400 --> 00:14:31,560
Fun fact before we go in.

294
00:14:31,720 --> 00:14:34,440
The first guest to stay in the suite

295
00:14:34,600 --> 00:14:36,360
is Sir Richard Branson.

296
00:14:36,520 --> 00:14:39,600
So it's my favorite, and you'll see why.

297
00:14:41,960 --> 00:14:44,760
[door clunking]

298
00:14:46,520 --> 00:14:49,800
Welcome to the presidential suite.

299
00:14:50,800 --> 00:14:52,920
[Narrator] This one hotel room

300
00:14:53,080 --> 00:14:55,600
is more than four times the size

301
00:14:55,760 --> 00:14:58,200
of the average British house.

302
00:14:58,360 --> 00:15:01,600
It's just over 4,000 square foot.

303
00:15:01,760 --> 00:15:04,560
[gentle upbeat music]

304
00:15:04,720 --> 00:15:07,040
We have seven balconies all overlooking

305
00:15:07,200 --> 00:15:10,480
the beautiful turquoise Bahamian water.

306
00:15:10,640 --> 00:15:12,600
It's just an amazing room.

307
00:15:12,760 --> 00:15:15,440
Over here, we have the media room.

308
00:15:16,600 --> 00:15:18,360
A lot of families, they come in

309
00:15:18,520 --> 00:15:20,480
and they put the kids in the media room,

310
00:15:20,640 --> 00:15:22,280
and they have their privacy.

311
00:15:22,440 --> 00:15:25,040
They close this up and they
forget about their kids.

312
00:15:28,280 --> 00:15:32,560
We have three bedrooms
spread out over two floors.

313
00:15:32,720 --> 00:15:35,520
Each of them comes with its own en-suite.

314
00:15:39,600 --> 00:15:43,120
Here we have a Roman tub
for any romantic encounters

315
00:15:43,280 --> 00:15:46,080
that the butlers may have
in store for their guests.

316
00:15:47,360 --> 00:15:48,640
[Narrator] One of the many surprises

317
00:15:48,800 --> 00:15:50,840
the presidential suite has in store

318
00:15:51,000 --> 00:15:53,160
is that it's not available to book.

319
00:15:53,960 --> 00:15:54,840
Ever.

320
00:15:56,440 --> 00:15:58,040
You would have to be an invited guest

321
00:15:58,200 --> 00:16:00,440
of the casino to stay here.

322
00:16:00,600 --> 00:16:03,480
You can't call up. It
is not on the website.

323
00:16:03,640 --> 00:16:08,320
It's exclusively for our
high-end casino clients.

324
00:16:09,880 --> 00:16:11,880
And most surprising of all,

325
00:16:12,040 --> 00:16:13,720
many of those invited to stay here

326
00:16:13,880 --> 00:16:16,520
are given this suite for free.

327
00:16:17,920 --> 00:16:21,160
Welcome to the world of the high-rollers,

328
00:16:21,320 --> 00:16:22,880
ultra-rich gamblers

329
00:16:23,040 --> 00:16:27,040
who are willing to bet
millions in a single night.

330
00:16:28,640 --> 00:16:31,200
The resort wants them to wager it here,

331
00:16:31,360 --> 00:16:33,880
the largest casino in the Caribbean.

332
00:16:34,040 --> 00:16:39,000
More than 9,000 square meters
of gambling with 120 tables.

333
00:16:39,160 --> 00:16:41,120
[dice clattering]
Yo!

334
00:16:41,280 --> 00:16:42,560
[Narrator] For dice,

335
00:16:42,720 --> 00:16:44,480
[suspenseful music]

336
00:16:44,640 --> 00:16:45,640
cards,

337
00:16:47,080 --> 00:16:48,640
Eight, 10.
[ball rattling]

338
00:16:48,800 --> 00:16:50,120
[Narrator] Or roulette.

339
00:16:51,000 --> 00:16:53,960
[ball rattling]

340
00:16:54,120 --> 00:16:57,600
And 1,100 slot machines.

341
00:16:59,480 --> 00:17:02,760
The job of luring these
coveted players to the Bahamas

342
00:17:02,920 --> 00:17:07,160
falls to a team of casino
hosts like Keith Miller.

343
00:17:07,319 --> 00:17:11,440
He has a jaw-dropping array
of perks at his disposal.

344
00:17:11,599 --> 00:17:15,160
It goes all the way up
to sending our private jet.

345
00:17:15,319 --> 00:17:16,760
[gentle thoughtful music]

346
00:17:16,920 --> 00:17:19,240
Wherever you are, we can
come and pick you up.

347
00:17:19,400 --> 00:17:21,640
Or arranging a trip on our 215-foot yacht.

348
00:17:21,800 --> 00:17:23,000
I can assist with that.

349
00:17:24,800 --> 00:17:26,560
The range is incredible,

350
00:17:26,720 --> 00:17:29,000
and I just try my best to make
sure that people are happy.

351
00:17:30,200 --> 00:17:32,440
[Narrator] In return,
Keith asks his clients

352
00:17:32,600 --> 00:17:37,640
to do just one simple thing,
gamble vast sums of money,

353
00:17:38,240 --> 00:17:41,640
and he doesn't even mind if they win.

354
00:17:41,800 --> 00:17:43,760
And it's fun to win.
A lot of people win.

355
00:17:43,920 --> 00:17:45,920
I've seen huge smiles walking out of here

356
00:17:46,080 --> 00:17:49,800
with a lot of cash. [laughs]

357
00:17:49,960 --> 00:17:52,320
[Narrator] That cash
mostly changes hands

358
00:17:52,480 --> 00:17:55,480
in a special private casino.

359
00:17:55,640 --> 00:17:57,080
These are our private gaming salons

360
00:17:57,240 --> 00:17:59,440
that we have for our ultra-VIP clients.

361
00:18:00,880 --> 00:18:02,800
This is a standard gaming room

362
00:18:02,960 --> 00:18:04,760
set up with a regular blackjack table,

363
00:18:04,920 --> 00:18:06,840
but we can change it out to baccarat,

364
00:18:07,000 --> 00:18:08,400
craps table, roulette wheel.

365
00:18:08,560 --> 00:18:11,000
Whatever you want in
here, we can facilitate.

366
00:18:11,160 --> 00:18:14,040
This is for our highest tier of gamer.

367
00:18:14,200 --> 00:18:16,360
It's not just everybody can come in here.

368
00:18:16,520 --> 00:18:18,200
It's meant to be exclusive,

369
00:18:18,360 --> 00:18:20,920
and normally that comes
with a certain price point.

370
00:18:21,840 --> 00:18:22,840
[Interviewer] And can you explain

371
00:18:23,000 --> 00:18:24,560
what that price point is?

372
00:18:24,720 --> 00:18:26,360
VIP. [laughs]

373
00:18:26,520 --> 00:18:27,480
Very VIP.

374
00:18:29,200 --> 00:18:30,640
[Narrator] High rollers have been known

375
00:18:30,800 --> 00:18:33,240
to wager hundreds of thousands of pounds

376
00:18:33,400 --> 00:18:35,840
on a single hand of cards,

377
00:18:36,000 --> 00:18:38,760
and the casino helps
facilitate these huge bets

378
00:18:38,920 --> 00:18:41,720
with extra-high-value gambling chips,

379
00:18:41,880 --> 00:18:45,760
some of which come with
their own security escort.

380
00:18:45,920 --> 00:18:47,920
These are $100,000 chips.

381
00:18:50,480 --> 00:18:52,120
And there's a stack of it.

382
00:18:53,120 --> 00:18:54,000
Just $2 million.

383
00:18:55,440 --> 00:18:56,640
It's just chips to me.

384
00:18:56,800 --> 00:18:58,480
It's the same as the regular $1 chips.

385
00:18:58,640 --> 00:19:00,120
If you actually think in terms of money,

386
00:19:00,280 --> 00:19:01,760
gonna freak yourself out,

387
00:19:01,920 --> 00:19:03,720
so I just also keep in
mind it's just a chip.

388
00:19:06,160 --> 00:19:07,320
[Narrator] Hosting high rollers

389
00:19:07,480 --> 00:19:09,600
can seriously boost business,

390
00:19:11,240 --> 00:19:14,880
but there's another way the
casino is upping its game.

391
00:19:15,040 --> 00:19:17,000
[gentle pensive music]

392
00:19:17,160 --> 00:19:20,480
Baha Mar's billionaire
Hong Kong-based owners

393
00:19:20,640 --> 00:19:23,680
have made a fortune
serving Chinese gamblers

394
00:19:23,840 --> 00:19:25,240
around the world.

395
00:19:26,280 --> 00:19:28,760
Now they want to lure them here,

396
00:19:28,920 --> 00:19:31,520
so they've added certain subtle touches,

397
00:19:33,120 --> 00:19:36,720
red carpets woven with
Chinese good luck symbols,

398
00:19:37,880 --> 00:19:41,680
artwork in the shape of an
eight, a Chinese lucky number,

399
00:19:42,560 --> 00:19:46,880
and a Chinese restaurant
with a doubly lucky 88 seats

400
00:19:47,040 --> 00:19:49,560
and 88 dishes on the menu.

401
00:19:50,880 --> 00:19:53,640
There's even a fountain that catches fire,

402
00:19:53,800 --> 00:19:56,720
meant to create better
feng shui for gambling.

403
00:19:59,000 --> 00:20:00,960
It's all part of a bigger strategy

404
00:20:01,120 --> 00:20:03,960
to tempt people into having a flutter.

405
00:20:04,120 --> 00:20:06,200
Let's go!
Seven or eleven.

406
00:20:06,360 --> 00:20:07,920
Let's go, Nessa.

407
00:20:09,040 --> 00:20:11,400
Five! You were right back,
right back, two, three.

408
00:20:11,560 --> 00:20:12,800
[Narrator] This giant room

409
00:20:12,960 --> 00:20:15,600
sits at the very heart of the resort,

410
00:20:15,760 --> 00:20:20,120
operating 24 hours a day, 365 days a year,

411
00:20:22,600 --> 00:20:24,840
and almost everyone will pass through it

412
00:20:25,000 --> 00:20:27,240
several times every day.

413
00:20:29,160 --> 00:20:33,160
In fact, the entire property
is designed so that all roads

414
00:20:33,320 --> 00:20:34,760
lead to the casino.

415
00:20:34,920 --> 00:20:37,640
[gentle upbeat music]

416
00:20:37,800 --> 00:20:38,640
[ball clattering]

417
00:20:38,800 --> 00:20:40,240
The vast array of games

418
00:20:40,400 --> 00:20:45,240
means no-one is denied
a chance to win or lose.

419
00:20:46,480 --> 00:20:48,600
[chip rattling]

420
00:20:48,760 --> 00:20:50,640
We won all kinds of money.

421
00:20:50,800 --> 00:20:52,320
[laughs] It's my first game,

422
00:20:52,480 --> 00:20:55,160
and I did better than I
thought I would. [laughs]

423
00:20:55,320 --> 00:20:57,400
[Narrator] With so much
money floating around,

424
00:20:57,560 --> 00:21:00,760
the casino needs a
sophisticated security system

425
00:21:00,920 --> 00:21:02,120
to protect it all.

426
00:21:03,120 --> 00:21:06,600
Watching every table from
several different angles

427
00:21:06,760 --> 00:21:11,760
is a vast CCTV network
known as the eye in the sky.

428
00:21:11,920 --> 00:21:14,880
The exact number and
position of the cameras

429
00:21:15,040 --> 00:21:17,360
is a closely-guarded secret.

430
00:21:17,520 --> 00:21:19,200
They're there to observe

431
00:21:19,360 --> 00:21:22,520
and to help to ensure the
integrity of the games as well,

432
00:21:22,680 --> 00:21:24,240
but other than that,

433
00:21:24,400 --> 00:21:26,400
we can't disclose too much
of what they're doing.

434
00:21:26,560 --> 00:21:28,320
But know that they're there to protect us

435
00:21:28,480 --> 00:21:30,320
and to look out for us all.

436
00:21:30,480 --> 00:21:31,840
[Narrator] And it's not just the casino

437
00:21:32,000 --> 00:21:33,760
that needs security.

438
00:21:33,920 --> 00:21:38,120
Between the high-end
boutiques, the VIP clients,

439
00:21:38,280 --> 00:21:40,240
the expensive cars,

440
00:21:40,400 --> 00:21:43,320
and the sheer number of
people milling around,

441
00:21:43,480 --> 00:21:47,200
the whole resort needs
top-quality protection.

442
00:21:47,360 --> 00:21:48,400
The biggest thing that we do

443
00:21:48,560 --> 00:21:49,760
and the thing that we worry about

444
00:21:49,920 --> 00:21:52,160
is really the guest experience.

445
00:21:52,320 --> 00:21:53,440
When people come to the Bahamas,

446
00:21:53,600 --> 00:21:55,160
they don't wanna think about security.

447
00:21:55,320 --> 00:21:56,920
When you go on vacation or holiday,

448
00:21:57,080 --> 00:21:59,120
you don't wanna think about,
"Is the place secure?"

449
00:21:59,280 --> 00:22:01,200
Normal people don't
have that in their head.

450
00:22:01,360 --> 00:22:03,720
So our job is to make
this place feel secure,

451
00:22:03,880 --> 00:22:06,760
but also not feel like
you walked into Fort Knox.

452
00:22:06,920 --> 00:22:08,760
[Narrator] But subtle as it may be,

453
00:22:08,920 --> 00:22:11,280
security here is serious business.

454
00:22:12,240 --> 00:22:13,840
So serious,

455
00:22:14,000 --> 00:22:16,000
the resort employs an
unusual team of specialists

456
00:22:16,160 --> 00:22:20,320
that few hotels can
manage, five sniffer dogs

457
00:22:20,480 --> 00:22:24,520
trained to look for either
drugs or explosives.

458
00:22:24,680 --> 00:22:28,280
Any time a dignitary or
someone from government comes,

459
00:22:28,440 --> 00:22:30,720
we have our dogs sweep the areas
that they're going to be in

460
00:22:30,880 --> 00:22:33,560
to make sure that we
don't have any trouble.

461
00:22:33,720 --> 00:22:38,360
And then our narcotics dogs,
obviously narcotics. [laughs]

462
00:22:38,520 --> 00:22:40,840
[Narrator] The newest recruit is Teo,

463
00:22:41,000 --> 00:22:43,520
a two-year-old golden retriever.

464
00:22:43,680 --> 00:22:45,400
Here, boy. What's this?

465
00:22:46,600 --> 00:22:48,480
You're working every
day with a best friend.

466
00:22:48,640 --> 00:22:50,480
That's how it feels, and he's a happy dog.

467
00:22:50,640 --> 00:22:55,200
We have the same personality,
and he just brightens my day

468
00:22:55,360 --> 00:22:57,680
and brightens the day
of everybody around him.

469
00:23:00,320 --> 00:23:02,120
[gentle upbeat music]

470
00:23:02,280 --> 00:23:03,840
[Narrator] Next,

471
00:23:04,000 --> 00:23:07,080
the animal antics continue
at the wildlife park.

472
00:23:07,240 --> 00:23:09,840
[bird squawking]
Woo-hoo!

473
00:23:10,000 --> 00:23:12,680
[Narrator] Guests splash
out on a close encounter.

474
00:23:12,840 --> 00:23:14,360
[upbeat dance music]

475
00:23:14,520 --> 00:23:18,520
And the mega-resort stocks
up on a few essentials.

476
00:23:18,680 --> 00:23:19,680
We go through approximately

477
00:23:19,840 --> 00:23:22,440
500,000 paper towels in a month.

478
00:23:22,600 --> 00:23:23,800
Kind of crazy.

479
00:23:23,960 --> 00:23:27,200
[intense music]

480
00:23:27,360 --> 00:23:28,520
[upbeat music]

481
00:23:28,680 --> 00:23:30,360
[Narrator] Being a five-star mega-resort

482
00:23:30,520 --> 00:23:32,000
means offering things

483
00:23:32,160 --> 00:23:34,920
that no other holiday
destination can match.

484
00:23:36,480 --> 00:23:37,840
Of course, there's swimming,

485
00:23:38,000 --> 00:23:39,480
[water splashing]

486
00:23:39,640 --> 00:23:40,640
sports,

487
00:23:41,520 --> 00:23:43,920
24-hour-a-day gambling,

488
00:23:44,080 --> 00:23:46,160
and dozens of places to eat.

489
00:23:47,920 --> 00:23:49,120
On top of all that,

490
00:23:49,280 --> 00:23:52,040
this resort has something fairly unusual,

491
00:23:53,440 --> 00:23:57,280
its own animal collection
for guests to enjoy.

492
00:23:57,440 --> 00:24:01,240
From 44 tropical birds that
will feed from your hand

493
00:24:02,320 --> 00:24:06,080
to a school of sharks that
could easily take off a finger.

494
00:24:07,160 --> 00:24:10,720
But the stars of the animal
show are, without question,

495
00:24:10,880 --> 00:24:12,680
the flamingos on parade.

496
00:24:12,840 --> 00:24:14,920
[bright music]

497
00:24:15,080 --> 00:24:17,800
It's definitely what
makes us unique for sure.

498
00:24:17,960 --> 00:24:21,080
[Narrator] These four flamingos
were all born right here

499
00:24:21,240 --> 00:24:22,560
at the mega-resort.

500
00:24:23,440 --> 00:24:24,960
Over the last year,

501
00:24:25,120 --> 00:24:28,120
chief flamingo officer
Stacy Spurlock and her team

502
00:24:28,280 --> 00:24:30,040
have been hand-rearing them.

503
00:24:31,480 --> 00:24:34,000
Whenever you're raising
long-legged birds,

504
00:24:34,160 --> 00:24:36,760
it's very important, through
that developmental stage,

505
00:24:36,920 --> 00:24:38,800
that you exercise them.

506
00:24:38,960 --> 00:24:39,800
Woo-hoo!

507
00:24:40,680 --> 00:24:43,840
[Narrator] Now they see
humans as part of the flock.

508
00:24:44,000 --> 00:24:46,880
As you can see, they're not
following. They're leading.

509
00:24:48,240 --> 00:24:51,880
Welcome to our flamingo
parade. How awesome is this?

510
00:24:52,040 --> 00:24:53,960
These are the Caribbean flamingos.

511
00:24:54,120 --> 00:24:56,880
They are the national bird of the Bahamas.

512
00:24:59,040 --> 00:25:01,320
This is my first real vacation,

513
00:25:01,480 --> 00:25:04,480
and I get to spend it with some flamingos,

514
00:25:04,640 --> 00:25:05,800
and they're beautiful.

515
00:25:08,600 --> 00:25:11,240
[Narrator] Back at the
resort's specially-built habitat,

516
00:25:11,400 --> 00:25:15,680
there are another 18
birds on display 24/7,

517
00:25:15,840 --> 00:25:18,240
always ready for a quick selfie.

518
00:25:19,840 --> 00:25:22,520
But because the four
roving flamingo ambassadors

519
00:25:22,680 --> 00:25:24,960
might possibly follow a guest to the pool,

520
00:25:25,120 --> 00:25:28,560
they live out of public
view in a special enclosure.

521
00:25:28,720 --> 00:25:31,640
I love the way they smell. [laughs]

522
00:25:31,800 --> 00:25:34,160
It's a very powdery, fishy smell,

523
00:25:35,360 --> 00:25:37,320
and it is just a comfort to me.

524
00:25:37,480 --> 00:25:38,840
Isn't it? Isn't it?

525
00:25:39,000 --> 00:25:39,880
Yeah.

526
00:25:40,920 --> 00:25:42,360
I know you're like,

527
00:25:42,520 --> 00:25:44,000
"That's not that's not
a good smell, Stacy.

528
00:25:44,160 --> 00:25:47,120
"You're weird. You're weird."

529
00:25:47,280 --> 00:25:48,280
I am weird.

530
00:25:49,560 --> 00:25:52,440
You're my baby girl. [puckering]

531
00:25:54,000 --> 00:25:58,000
When I'm having a rough
chief flamingo officer day

532
00:25:58,160 --> 00:26:02,880
doing all paperwork and all
the other managerial stuff,

533
00:26:03,040 --> 00:26:04,600
and I need a little bit of therapy,

534
00:26:04,760 --> 00:26:06,960
I just come right out here
and play with my girl,

535
00:26:07,120 --> 00:26:08,160
and get some loving.

536
00:26:09,000 --> 00:26:10,040
"I don't love you.

537
00:26:11,120 --> 00:26:13,760
"No. That's what I think of you."

538
00:26:13,920 --> 00:26:15,600
[bird squawks]
[Stacy laughs]

539
00:26:15,760 --> 00:26:17,040
You get pooped on by a flamingo,

540
00:26:17,200 --> 00:26:18,680
you might have some good luck there.

541
00:26:18,840 --> 00:26:20,480
[gentle upbeat music]

542
00:26:20,640 --> 00:26:23,040
But Stacy is not the
only one who interacts

543
00:26:23,200 --> 00:26:26,040
with semi-wild animals on a daily basis.

544
00:26:28,560 --> 00:26:31,120
Guests can book their own close encounters

545
00:26:31,280 --> 00:26:35,480
with some scary-looking marine
predators in The Sanctuary,

546
00:26:35,640 --> 00:26:39,640
the resort's 662,000-liter aquarium.

547
00:26:40,560 --> 00:26:43,120
The residents include eight nurse sharks

548
00:26:43,280 --> 00:26:46,800
who swim around groups of
carefully coached volunteers,

549
00:26:48,400 --> 00:26:52,600
12 rays who will swim
straight over their laps,

550
00:26:53,520 --> 00:26:56,000
and five green sea turtles

551
00:26:56,160 --> 00:26:58,800
who always seem keen
for a spot of lettuce.

552
00:27:01,840 --> 00:27:03,400
[Instructor] Don't be shy, guys.

553
00:27:03,560 --> 00:27:05,160
[Narrator] These encounters
often include a chat

554
00:27:05,320 --> 00:27:09,000
with the resort's chief
scientist, Vanessa Benjamin.

555
00:27:09,160 --> 00:27:11,280
You know, these are endangered, right?

556
00:27:11,440 --> 00:27:13,080
They eat jellyfish,

557
00:27:13,240 --> 00:27:15,040
and if you have a plastic
bag floating in the water,

558
00:27:15,200 --> 00:27:17,520
it looks just like a jellyfish to them

559
00:27:17,680 --> 00:27:19,200
and so they eat it,

560
00:27:19,360 --> 00:27:21,880
and so be careful where
you dispose of your trash.

561
00:27:25,400 --> 00:27:27,160
[Narrator] Over at the touch tank,

562
00:27:27,320 --> 00:27:30,840
Vanessa has her own Bahamian
cultural icon to show guests.

563
00:27:31,000 --> 00:27:32,480
Okay.

564
00:27:32,640 --> 00:27:35,520
[Narrator] A giant sea
snail called a conch.

565
00:27:35,680 --> 00:27:39,160
So here we have the mouth in the middle,

566
00:27:39,320 --> 00:27:40,640
the eyes on the end,

567
00:27:40,800 --> 00:27:42,920
and then this is the giant foot.

568
00:27:43,080 --> 00:27:45,680
This here is what we call an operculum

569
00:27:45,840 --> 00:27:50,280
that they use to crawl along
and dig their way in the sand.

570
00:27:50,440 --> 00:27:52,200
[Narrator] And the chief scientist

571
00:27:52,360 --> 00:27:56,920
is running a real scientific
study by collecting their poo.

572
00:27:57,240 --> 00:27:58,320
We would try to collect some

573
00:27:58,480 --> 00:28:00,720
to understand microplastics in conch

574
00:28:00,880 --> 00:28:02,920
and understand their diet
and what they're eating,

575
00:28:03,080 --> 00:28:06,000
because plastic pollution
is a major threat

576
00:28:06,160 --> 00:28:07,720
for our oceans in general,

577
00:28:07,880 --> 00:28:10,520
and so we're part of a
Caribbean-wide study.

578
00:28:10,680 --> 00:28:13,960
[gentle upbeat music]

579
00:28:15,240 --> 00:28:18,200
[Narrator] To maintain this
state-of-the-art facility,

580
00:28:18,360 --> 00:28:22,880
the resort employs a specialist
team led by Dirk Westfall.

581
00:28:24,080 --> 00:28:27,320
They tackle a bewildering array of jobs

582
00:28:27,480 --> 00:28:30,680
from cleaning the aquarium while
the animals are still in it

583
00:28:32,000 --> 00:28:34,600
to trimming stingray
barbs like fingernails

584
00:28:34,760 --> 00:28:37,560
so guests don't get a nasty surprise.

585
00:28:38,960 --> 00:28:42,520
And behind the scenes, they
manage a filtration plant

586
00:28:42,680 --> 00:28:47,360
that processes 2,400 liters
of seawater a minute.

587
00:28:50,400 --> 00:28:53,920
These are three foam
fractionators or protein skimmers.

588
00:28:54,080 --> 00:28:57,680
They take air and inject
it into the saltwater

589
00:28:57,840 --> 00:29:00,320
that's going through
the filtration system.

590
00:29:00,480 --> 00:29:02,320
It's the same thing that
you see in the ocean.

591
00:29:02,480 --> 00:29:06,200
When you see large amounts
of foam on the beach,

592
00:29:06,360 --> 00:29:08,520
that's the organics that are in the water

593
00:29:08,680 --> 00:29:09,560
that are coming out.

594
00:29:09,720 --> 00:29:11,280
It's the same process.

595
00:29:11,440 --> 00:29:14,720
We use that natural
process to clean our water.

596
00:29:17,040 --> 00:29:19,920
[Narrator] But where does
all that seawater come from?

597
00:29:20,080 --> 00:29:23,040
Surprisingly, it's not from the sea,

598
00:29:23,200 --> 00:29:28,120
but from a salty well 250
meters below the island.

599
00:29:28,280 --> 00:29:30,520
This adds another layer of filtration

600
00:29:30,680 --> 00:29:32,520
as water seeps from the ocean

601
00:29:32,680 --> 00:29:35,040
through layers of rock and sand.

602
00:29:36,560 --> 00:29:39,200
It's pumped from here
to the main aquarium.

603
00:29:40,480 --> 00:29:43,240
And also to four isolation tanks

604
00:29:43,400 --> 00:29:45,480
that serve as a quarantine area

605
00:29:45,640 --> 00:29:47,520
and onsite veterinary hospital.

606
00:29:49,480 --> 00:29:51,120
These are some of our new arrivals,

607
00:29:51,280 --> 00:29:54,040
queen angels here which
are the yellow and blue,

608
00:29:54,200 --> 00:29:57,960
and our two new puffers which
have a lot of personality.

609
00:29:58,120 --> 00:30:00,320
We also have a yellow ray who came to us,

610
00:30:00,480 --> 00:30:03,840
and she has just recently
given birth to little pups.

611
00:30:04,920 --> 00:30:06,520
Once they reach adulthood,

612
00:30:06,680 --> 00:30:09,240
we'll use them as animal
ambassadors in our touch pool.

613
00:30:11,480 --> 00:30:14,280
[Narrator] This room
also has another purpose,

614
00:30:14,440 --> 00:30:17,960
one that Dirk will hopefully
never need to rely on.

615
00:30:19,280 --> 00:30:20,720
Every building on this campus

616
00:30:20,880 --> 00:30:23,480
has been built to withstand hurricanes.

617
00:30:23,640 --> 00:30:25,480
If there is a severe storm,

618
00:30:25,640 --> 00:30:28,400
we'll bring the animals
here so that they're safe.

619
00:30:28,560 --> 00:30:30,440
This room has solid concrete walls.

620
00:30:30,600 --> 00:30:31,920
There's probably very little

621
00:30:32,080 --> 00:30:34,160
that will actually blow through it.

622
00:30:34,320 --> 00:30:35,560
[water bubbling]

623
00:30:35,720 --> 00:30:37,120
[Narrator] These
provisions are necessary

624
00:30:37,280 --> 00:30:39,320
because, in this part of the world,

625
00:30:39,480 --> 00:30:42,720
tropical storms are a fact of life.

626
00:30:42,880 --> 00:30:44,920
[thunder rumbling]

627
00:30:45,080 --> 00:30:48,400
And even mega-resorts are
not immune to the weather.

628
00:30:48,560 --> 00:30:49,640
[rain pattering]

629
00:30:49,800 --> 00:30:51,840
Between June and November each year,

630
00:30:52,000 --> 00:30:54,760
the staff stand ready for the worst.

631
00:30:55,600 --> 00:30:57,360
The hotel is prepared.

632
00:30:57,520 --> 00:30:58,720
We're always prepared for hurricanes.

633
00:30:58,880 --> 00:31:01,360
We actually have a hurricane storeroom.

634
00:31:01,520 --> 00:31:03,480
We try to get prepared, ready to go.

635
00:31:03,640 --> 00:31:08,040
First aid, batteries, flashlights,
generators, pumps, ropes.

636
00:31:08,200 --> 00:31:09,600
Anything to do with safety.

637
00:31:10,840 --> 00:31:13,280
[Narrator] Having a room
stocked with emergency supplies

638
00:31:13,440 --> 00:31:15,920
is just one part of a grand plan.

639
00:31:17,360 --> 00:31:19,560
Every door and window
is built to withstand

640
00:31:19,720 --> 00:31:23,080
winds of up to 180 miles per hour.

641
00:31:23,240 --> 00:31:26,840
The resort's ground floor is
not actually on the ground.

642
00:31:27,000 --> 00:31:29,280
It's raised six meters in the air

643
00:31:29,440 --> 00:31:30,640
to prevent flooding.

644
00:31:31,880 --> 00:31:34,640
Accessed by a discreet network of bridges,

645
00:31:34,800 --> 00:31:36,960
escalators, and stairways.

646
00:31:39,000 --> 00:31:41,680
And there's one final line of defense.

647
00:31:42,800 --> 00:31:45,920
Underneath the holiday-makers
playing on the beach,

648
00:31:46,080 --> 00:31:49,360
there's a 4.5-meter
concrete retaining wall

649
00:31:51,040 --> 00:31:54,440
that stops the resort's
foundations being washed away

650
00:31:54,600 --> 00:31:56,520
by a violent storm surge.

651
00:31:57,480 --> 00:31:59,560
If there was a hurricane or
a hurricane was to come here,

652
00:31:59,720 --> 00:32:02,000
I wouldn't wanna be on the top floors.

653
00:32:02,160 --> 00:32:04,600
[laughs] I'd wanna be down lower.

654
00:32:04,760 --> 00:32:07,840
But other than that, I
think the property is fully

655
00:32:08,000 --> 00:32:11,440
capable of handling a hurricane
if we was to have one.

656
00:32:12,400 --> 00:32:13,480
[Narrator] Even when hurricanes

657
00:32:13,640 --> 00:32:15,160
aren't threatening the resort,

658
00:32:15,320 --> 00:32:18,960
there's a continuous stream
of problems to tackle.

659
00:32:19,120 --> 00:32:21,200
From constantly keeping the paint fresh

660
00:32:22,960 --> 00:32:25,120
to daily equipment breakdowns.

661
00:32:26,360 --> 00:32:28,840
And because it's impossible
to find specialist spares

662
00:32:29,000 --> 00:32:30,840
on a small tropical island,

663
00:32:31,000 --> 00:32:34,680
Sean keeps an Aladdin's
cave of replacement parts.

664
00:32:36,440 --> 00:32:39,520
Including one room with
nothing but light bulbs.

665
00:32:41,320 --> 00:32:42,840
Basically, everything is LED,

666
00:32:43,000 --> 00:32:46,040
which means it lasts
longer, burns less energy,

667
00:32:46,200 --> 00:32:50,040
and [chuckles] more expensive. [laughing]

668
00:32:50,200 --> 00:32:51,920
[Interviewer] Do you know
how many actual light bulbs

669
00:32:52,080 --> 00:32:53,840
there are in this whole property?

670
00:32:54,000 --> 00:32:55,840
No, I don't think I could give you

671
00:32:56,000 --> 00:32:59,560
a quite accurate number,
but I know it's millions.

672
00:32:59,720 --> 00:33:02,920
I think we in the millions of
light bulbs on this property.

673
00:33:03,080 --> 00:33:04,960
[gentle pensive music]

674
00:33:05,120 --> 00:33:06,120
[Narrator] And when one of those

675
00:33:06,280 --> 00:33:08,600
millions of bulbs burns out,

676
00:33:08,760 --> 00:33:11,360
Sean has to do his own recycling.

677
00:33:11,520 --> 00:33:14,120
This machine is what
you call a bulb eater.

678
00:33:14,280 --> 00:33:17,480
It actually eats the bulb. [laughs]

679
00:33:18,320 --> 00:33:19,280
It's ready to go.

680
00:33:19,440 --> 00:33:20,520
[machine whirring]

681
00:33:20,680 --> 00:33:22,440
You start it up, then we drop it in.

682
00:33:22,600 --> 00:33:24,240
And actually, see, it's actually...

683
00:33:24,400 --> 00:33:27,080
See what's going on? It's
actually pulling the bulb.

684
00:33:27,240 --> 00:33:28,280
So it pulls it in.
[bulb whooshing]

685
00:33:28,440 --> 00:33:30,720
And it's gone. Quick as that.

686
00:33:32,280 --> 00:33:35,040
The vapors and the gasses
go into a filtration system

687
00:33:35,200 --> 00:33:37,280
and then the glass goes
to the bottom here,

688
00:33:37,440 --> 00:33:40,440
and once it's full, the
glass is used for recycling.

689
00:33:40,600 --> 00:33:42,040
[bulb rattles]
[bulb whooshing]

690
00:33:42,200 --> 00:33:44,480
[Sean chuckles]

691
00:33:44,640 --> 00:33:46,200
[Narrator] So, how
does a place like this

692
00:33:46,360 --> 00:33:48,920
get all the supplies it needs?

693
00:33:49,080 --> 00:33:53,040
It all starts with this
man, Patrick Kluck.

694
00:33:53,200 --> 00:33:54,520
What is my job?

695
00:33:54,680 --> 00:33:57,760
Mine is basically, I'm the one who decides

696
00:33:57,920 --> 00:34:01,240
when, how, and where we're
gonna be buying things from.

697
00:34:02,240 --> 00:34:05,640
And the logistics, for
everything you see coming in,

698
00:34:05,800 --> 00:34:07,520
comes through my office as well.

699
00:34:09,840 --> 00:34:11,320
[Narrator] Three days a week,

700
00:34:11,480 --> 00:34:14,760
a ship docks here from
Fort Lauderdale, Florida,

701
00:34:14,920 --> 00:34:17,320
with at least 10 shipping containers

702
00:34:17,480 --> 00:34:19,639
exclusively for Baha Mar.

703
00:34:21,040 --> 00:34:22,800
Oh, this is our lifeline.

704
00:34:22,960 --> 00:34:27,199
98% of everything we buy for
the resort comes in this way.

705
00:34:27,360 --> 00:34:30,000
If a container ship
doesn't come in one day,

706
00:34:30,159 --> 00:34:32,600
we actually have enough
to take care of that.

707
00:34:32,760 --> 00:34:34,520
If we went into a two-day or three-day

708
00:34:34,679 --> 00:34:36,920
where we have tropical storms
and those kind of things

709
00:34:37,080 --> 00:34:39,159
and the vessels can't sail,

710
00:34:39,320 --> 00:34:42,520
all of a sudden it has a very
quick trickle-down effect.

711
00:34:42,679 --> 00:34:44,639
It can be critical
because all of a sudden,

712
00:34:44,800 --> 00:34:47,159
the waiter's sitting there and
he has to explain to a guest

713
00:34:47,320 --> 00:34:49,040
that he doesn't have the fish

714
00:34:49,199 --> 00:34:51,280
or he doesn't have the blueberries
that she wanted to order.

715
00:34:51,440 --> 00:34:52,639
And then the guest sits there and says,

716
00:34:52,800 --> 00:34:54,520
"Well, why am I at Baha Mar?

717
00:34:54,679 --> 00:34:56,239
"This is supposed to be the best."

718
00:34:56,400 --> 00:34:58,480
[gentle upbeat music]

719
00:34:58,640 --> 00:34:59,680
[Narrator] Perishable items

720
00:34:59,840 --> 00:35:01,520
are driven straight to the resort

721
00:35:01,680 --> 00:35:04,640
and often served to
guests that very night.

722
00:35:06,920 --> 00:35:09,200
But for goods with a longer shelf life,

723
00:35:09,360 --> 00:35:12,600
Patrick creates a vital
buffer of back stock

724
00:35:12,760 --> 00:35:15,720
by squirreling them away in warehouses.

725
00:35:18,320 --> 00:35:19,880
Here, mostly what we have

726
00:35:20,040 --> 00:35:22,160
are things that turn over in a rapid pace.

727
00:35:22,320 --> 00:35:23,880
So, in other words,
things that are in here

728
00:35:24,040 --> 00:35:26,480
will stay here for maybe
a week to two weeks.

729
00:35:26,640 --> 00:35:29,640
Otherwise, it's being sent
over to the hotel for use.

730
00:35:30,440 --> 00:35:34,240
Right here, actually, is a
shipment that we got in of water.

731
00:35:34,400 --> 00:35:38,960
Actually, it came straight
over to us from Europe.

732
00:35:39,120 --> 00:35:41,080
Actually, from Hampshire, England.

733
00:35:41,240 --> 00:35:43,920
So, we have both the
still and the sparkling.

734
00:35:44,080 --> 00:35:46,520
We bring this in solely
for our Rosewood guests.

735
00:35:49,320 --> 00:35:51,360
Currently, we have 36 pallets

736
00:35:51,520 --> 00:35:54,640
and there's 48 cases of
water on every pallet.

737
00:35:54,800 --> 00:35:56,800
[gentle upbeat music]

738
00:35:56,960 --> 00:35:58,800
[Narrator] That's one month's supply

739
00:35:58,960 --> 00:36:02,440
for just the smallest of
the resort's three hotels.

740
00:36:04,640 --> 00:36:07,040
And once it's all been drunk,

741
00:36:07,200 --> 00:36:09,960
there'll be quite a few trips to the loo.

742
00:36:10,880 --> 00:36:12,440
This is toilet paper.

743
00:36:12,600 --> 00:36:15,280
You know, things that you've
just got to have, right?

744
00:36:15,440 --> 00:36:17,080
So nothing fancy.

745
00:36:17,240 --> 00:36:20,960
We have paper towels,
some more paper towels.

746
00:36:21,120 --> 00:36:22,120
We go through, approximately,

747
00:36:22,280 --> 00:36:24,680
500,000 paper towels in a month.

748
00:36:27,760 --> 00:36:28,640
Kind of crazy.

749
00:36:31,920 --> 00:36:34,720
[Narrator] Because almost
nothing is available locally,

750
00:36:34,880 --> 00:36:37,960
every conceivable eventuality is covered.

751
00:36:39,840 --> 00:36:43,960
A five-star hotel room can
never have a broken telly,

752
00:36:44,120 --> 00:36:47,400
so Patrick has 150 spares on hand,

753
00:36:48,480 --> 00:36:52,520
as well as 10,000 replacement pool towels.

754
00:36:52,680 --> 00:36:54,360
We're probably gonna go through

755
00:36:54,520 --> 00:36:58,040
somewhere between 55 and
60,000 pool towels in a year.

756
00:36:59,320 --> 00:37:01,040
So it's quite a few pool towels.

757
00:37:02,760 --> 00:37:04,800
[Narrator] One
warehouse contains nothing

758
00:37:04,960 --> 00:37:07,880
except spare hotel furniture

759
00:37:08,040 --> 00:37:09,600
and roll after roll

760
00:37:09,760 --> 00:37:12,480
of the specially-commissioned
casino carpet.

761
00:37:12,640 --> 00:37:13,880
[truck beeping]

762
00:37:14,040 --> 00:37:15,440
But there's one thing Patrick

763
00:37:15,600 --> 00:37:19,480
never has to worry about
storing for long, food.

764
00:37:20,840 --> 00:37:23,000
From eight in the morning
until seven at night,

765
00:37:23,160 --> 00:37:26,520
a constant stream of provisions
flows from the loading dock

766
00:37:26,680 --> 00:37:29,280
to the 40 restaurants and bars.

767
00:37:31,240 --> 00:37:32,360
And from there

768
00:37:34,200 --> 00:37:35,720
to the guests,

769
00:37:35,880 --> 00:37:40,360
in one of the 15,000 meals
prepared here every day.

770
00:37:40,520 --> 00:37:41,400
[upbeat music]

771
00:37:41,560 --> 00:37:42,440
Next,

772
00:37:43,440 --> 00:37:45,880
drinks are served at the mega-resort.

773
00:37:48,040 --> 00:37:51,280
One chef cooks up a five-star mega meal.

774
00:37:51,440 --> 00:37:53,960
This is a 50 ounce Wagyu tomahawk.

775
00:37:54,120 --> 00:37:57,760
This is $265 on the menu right now.

776
00:37:58,920 --> 00:38:02,440
[Narrator] And thousands of
staff get suited and booted.

777
00:38:02,600 --> 00:38:05,560
I like the cocktail
dresses 'cause they're sexy.

778
00:38:05,720 --> 00:38:07,280
The cocktail dresses are sexy.

779
00:38:08,160 --> 00:38:10,680
I'm not a T-shirt kind of a girl. [laughs]

780
00:38:10,840 --> 00:38:13,960
[intense music]

781
00:38:14,120 --> 00:38:15,800
[gentle upbeat music]

782
00:38:15,960 --> 00:38:18,640
[Narrator] Like any self-respecting
five-star destination,

783
00:38:18,800 --> 00:38:22,800
the £3.4 billion Baha Mar mega-resort

784
00:38:22,960 --> 00:38:26,000
has plenty of luxury amenities.

785
00:38:26,160 --> 00:38:29,560
Like a spa with 24 treatment rooms.

786
00:38:30,840 --> 00:38:33,120
It's run by a British company,

787
00:38:33,280 --> 00:38:36,960
and they brought in Dawn Holder
from Rochdale to oversee it.

788
00:38:37,120 --> 00:38:38,120
Welcome to ESPA.

789
00:38:39,320 --> 00:38:41,280
This is our VitaJuwel.

790
00:38:41,440 --> 00:38:44,360
In the center, in the
vial, is actual crystals.

791
00:38:44,520 --> 00:38:47,560
It infuses the water with vibrations.

792
00:38:47,720 --> 00:38:51,120
The re-mineralized water
then enters your body

793
00:38:51,280 --> 00:38:52,960
and then it gives off the health benefits,

794
00:38:53,120 --> 00:38:55,920
depending on the stone
that's inside the vial.

795
00:38:56,080 --> 00:38:58,760
We have the Happiness vial
in here at the moment.

796
00:38:58,920 --> 00:39:00,360
We also have a Lunar vial,

797
00:39:00,520 --> 00:39:03,080
and we have a Vitality vial also.

798
00:39:05,840 --> 00:39:07,600
[Narrator] But this being a mega-resort,

799
00:39:07,760 --> 00:39:09,760
one spa isn't enough.

800
00:39:10,600 --> 00:39:12,480
Dawn has two spas.

801
00:39:12,640 --> 00:39:16,080
One upstairs for the guests
and another downstairs,

802
00:39:16,240 --> 00:39:18,320
offering treatments for the staff.

803
00:39:20,080 --> 00:39:22,000
We offer from nail services

804
00:39:22,160 --> 00:39:24,720
to back, neck, and shoulder
massages to facials,

805
00:39:24,880 --> 00:39:27,160
and we even have barber services.

806
00:39:27,320 --> 00:39:28,840
[clippers buzzing]
[barber speaking faintly]

807
00:39:29,000 --> 00:39:30,360
[Interviewer] Does it cost
as much to go down there

808
00:39:30,520 --> 00:39:31,480
as it does to come up here?

809
00:39:31,640 --> 00:39:33,600
No. [laughs]

810
00:39:33,760 --> 00:39:37,520
It's very, very, very competitive.

811
00:39:37,680 --> 00:39:39,080
[bright upbeat music]

812
00:39:39,240 --> 00:39:41,720
[Narrator] The employee
spa is just one shop

813
00:39:41,880 --> 00:39:44,920
in a virtual high street below stairs.

814
00:39:46,960 --> 00:39:49,680
Staff rarely have the
time to leave the resort

815
00:39:49,840 --> 00:39:51,240
for personal business,

816
00:39:52,200 --> 00:39:54,920
so the resort brings the business to them.

817
00:39:56,640 --> 00:39:57,840
But there's one thing

818
00:39:58,000 --> 00:40:00,880
that you won't find in many town centers,

819
00:40:01,040 --> 00:40:04,400
a laundry service on steroids.

820
00:40:04,560 --> 00:40:07,280
[upbeat music]

821
00:40:09,920 --> 00:40:11,720
This is the uniform room.

822
00:40:11,880 --> 00:40:15,160
We have nine conveyors, A through I.

823
00:40:15,320 --> 00:40:20,280
Each conveyor holds 300 to 750 slots,

824
00:40:20,440 --> 00:40:22,280
and each slot holds anywhere

825
00:40:22,440 --> 00:40:25,920
from six garments to 12 garments,

826
00:40:26,080 --> 00:40:29,640
depending on how many
pieces that position holds.

827
00:40:30,920 --> 00:40:32,680
When our associates come
to work in the morning,

828
00:40:32,840 --> 00:40:35,720
they bring their ID to
one of the conveyor doors,

829
00:40:35,880 --> 00:40:37,600
where they'll swipe their badge,

830
00:40:37,760 --> 00:40:41,480
the conveyor will go around
and it will stop on their slot.

831
00:40:41,640 --> 00:40:44,280
It literally only takes
you 30 seconds or so

832
00:40:44,440 --> 00:40:46,960
to get your uniform and get on your way.

833
00:40:47,120 --> 00:40:50,240
I love it. This way, I
don't have to do this at home.

834
00:40:51,920 --> 00:40:54,400
I come to work and it's all ready,

835
00:40:55,760 --> 00:40:56,960
and I'm off to change.

836
00:40:57,120 --> 00:40:57,920
Would you like to come?

837
00:40:58,080 --> 00:40:58,960
No? Okay.

838
00:40:59,960 --> 00:41:01,120
Bye.

839
00:41:01,280 --> 00:41:03,000
[upbeat music]

840
00:41:03,160 --> 00:41:06,640
[Narrator] In total, the
resort has more than 75,000

841
00:41:06,800 --> 00:41:09,680
separate items of clothing in circulation.

842
00:41:09,840 --> 00:41:13,680
We've got about $4.7
million in inventory.

843
00:41:13,840 --> 00:41:16,400
Some of the more interesting uniforms,

844
00:41:16,560 --> 00:41:20,280
of course, is our cocktail uniform.

845
00:41:20,440 --> 00:41:21,640
Always a fun one.

846
00:41:27,960 --> 00:41:29,680
[Narrator] For Brigitte,

847
00:41:29,840 --> 00:41:33,000
having improperly dressed
employees is simply not an option.

848
00:41:34,320 --> 00:41:37,040
So, the resort cleans
their clothes for them,

849
00:41:37,200 --> 00:41:40,560
handling up to 3,000
pieces of laundry a day.

850
00:41:42,320 --> 00:41:45,640
All tracked around their
system by electronic tags

851
00:41:45,800 --> 00:41:48,000
sewn into each garment.

852
00:41:48,160 --> 00:41:50,080
The laundry will collect
the soiled uniforms,

853
00:41:50,240 --> 00:41:52,360
take it to the laundry
plant for processing.

854
00:41:52,520 --> 00:41:54,520
After 24 hours, the clean uniforms

855
00:41:54,680 --> 00:41:56,480
are delivered back to the uniform room,

856
00:41:56,640 --> 00:41:58,200
and it starts all over again.

857
00:41:59,240 --> 00:42:01,440
[gentle upbeat music]

858
00:42:01,600 --> 00:42:04,760
[Narrator] Add in sheets,
towels, and dressing gowns

859
00:42:04,920 --> 00:42:09,240
from 2,500 guest rooms,
the laundry list runs into

860
00:42:09,400 --> 00:42:13,760
the tens of thousands of
items every single day.

861
00:42:13,920 --> 00:42:16,200
We just received six
racks from the laundry.

862
00:42:17,760 --> 00:42:22,800
Each rack holds 80 garments,
sometimes 79. [laughs]

863
00:42:24,600 --> 00:42:28,680
Someone was feeling a bit
lazy and forgot to hang one.

864
00:42:31,120 --> 00:42:34,080
I like the cocktail dresses,
'cause they're sexy.

865
00:42:34,240 --> 00:42:35,760
The cocktail dresses are sexy.

866
00:42:36,680 --> 00:42:39,800
I'm not a T-shirt kind of a girl. [laughs]

867
00:42:40,920 --> 00:42:43,320
[Narrator] As soon as
employees look the part,

868
00:42:43,480 --> 00:42:45,640
they're dispatched to their station,

869
00:42:46,440 --> 00:42:49,640
and every station has its own unique look.

870
00:42:49,800 --> 00:42:52,880
275 different ones in all.

871
00:42:53,760 --> 00:42:57,720
From polo-shirted beach
attendants to a formal bar

872
00:42:57,880 --> 00:43:01,520
that's all about smoke
and mirrors, literally.

873
00:43:02,360 --> 00:43:04,640
So, I'm making the smoked old fashioned,

874
00:43:04,800 --> 00:43:06,640
using a Woodford Reserve bourbon.

875
00:43:07,440 --> 00:43:09,160
[whiskey trickling]

876
00:43:09,320 --> 00:43:11,520
Right now, I'm gonna
smoke the apple woodchips.

877
00:43:11,680 --> 00:43:13,280
So, we smoke the jar.

878
00:43:13,440 --> 00:43:15,560
Once this is done, I'm
gonna pour the drink inside.

879
00:43:15,720 --> 00:43:17,440
That's how we get that smoked flavor.

880
00:43:17,600 --> 00:43:19,080
We do our own infusions here.

881
00:43:19,240 --> 00:43:20,440
Island Bliss, for example,

882
00:43:20,600 --> 00:43:22,600
we infuse it with watermelon and rosemary.

883
00:43:22,760 --> 00:43:25,120
And we also have another
one called Crimson Pixie,

884
00:43:25,280 --> 00:43:27,560
which is tequila infused with jalapeno.

885
00:43:28,360 --> 00:43:30,440
And then we have another
one with mango and jalapeno.

886
00:43:30,600 --> 00:43:34,360
And we have another one
with pineapple and cilantro.

887
00:43:35,600 --> 00:43:37,280
[Narrator] While
Leslie is busy presenting

888
00:43:37,440 --> 00:43:40,480
the smooth service to his guests upstairs.

889
00:43:40,640 --> 00:43:43,200
[Leslie] There you have
it, smoked old fashioned.

890
00:43:44,680 --> 00:43:48,160
[Narrator] Executive chef
Thomas Griese is downstairs,

891
00:43:48,320 --> 00:43:50,480
getting a feel for tonight's dinner.

892
00:43:50,640 --> 00:43:53,520
It looks like an order
just came in from Chicago.

893
00:43:53,680 --> 00:43:56,160
This is great, the muscle's still tight.

894
00:43:56,320 --> 00:44:00,520
15, 20 steaks per box, three
times, it's a lot of steaks.

895
00:44:00,680 --> 00:44:04,080
Upwards of, like, probably 1,000-plus.

896
00:44:04,240 --> 00:44:05,920
[Narrator] Most
restaurants would order meats

897
00:44:06,080 --> 00:44:08,000
pre-cut into steaks.

898
00:44:08,160 --> 00:44:11,560
At the mega-resort, that's
just not good enough.

899
00:44:11,720 --> 00:44:13,560
They have to be cooked right here

900
00:44:13,720 --> 00:44:15,840
in the specially-built butcher shop

901
00:44:16,000 --> 00:44:18,960
by Thomas's hand-picked master butcher.

902
00:44:19,120 --> 00:44:21,160
This is the band saw that
we do our fabrication on.

903
00:44:21,320 --> 00:44:23,360
And again, we're gonna get about

904
00:44:23,520 --> 00:44:25,360
five or six porterhouses out of this one.

905
00:44:25,520 --> 00:44:27,880
I'm gonna let Joseph
'cause this is his forte.

906
00:44:28,840 --> 00:44:32,000
[saw whirring]

907
00:44:32,160 --> 00:44:33,360
Joseph is making sure

908
00:44:33,520 --> 00:44:36,080
that we're fabricating to the right spec.

909
00:44:37,760 --> 00:44:39,560
That's a top-quality steak.

910
00:44:39,720 --> 00:44:41,880
Better than anything else in the world.

911
00:44:42,040 --> 00:44:43,640
By the end of the night,
this steak will be cooked,

912
00:44:43,800 --> 00:44:46,080
and hopefully, somebody
will be really happy.

913
00:44:46,240 --> 00:44:47,960
[upbeat pensive music]

914
00:44:48,120 --> 00:44:50,680
[Narrator] All this meat is
destined for one restaurant,

915
00:44:50,840 --> 00:44:55,320
Carna, a steakhouse
owned by Dario Cecchini,

916
00:44:55,480 --> 00:44:58,200
the world's most famous butcher.

917
00:44:58,360 --> 00:45:01,240
The special tonight is gonna
be your heirloom tomato salad

918
00:45:01,400 --> 00:45:02,520
with California walnuts,

919
00:45:02,680 --> 00:45:04,880
a little bit of the Gorgonzola dolce,

920
00:45:05,040 --> 00:45:07,360
balsamic caviar pearls,

921
00:45:07,520 --> 00:45:09,960
and we're finish it off
with some basil oil.

922
00:45:10,120 --> 00:45:12,360
Push the tomahawks tonight.

923
00:45:12,520 --> 00:45:15,120
[all clapping]

924
00:45:17,560 --> 00:45:18,280
We are!

925
00:45:18,440 --> 00:45:19,920
[All] Carna.

926
00:45:20,080 --> 00:45:22,800
Great.
Thomas is Dario's protege,

927
00:45:22,960 --> 00:45:26,360
and it's fair to say
he's obsessed with steak,

928
00:45:26,520 --> 00:45:28,520
even displaying it in the foyer,

929
00:45:28,680 --> 00:45:31,040
like expensive jewelry.

930
00:45:31,200 --> 00:45:33,480
This is the butcher's shop showcase.

931
00:45:33,640 --> 00:45:36,400
This really displays a
lot of the heart and soul

932
00:45:36,560 --> 00:45:39,480
behind our meat program that we have here.

933
00:45:39,640 --> 00:45:41,640
Our baseline filet is an eight-ounce

934
00:45:41,800 --> 00:45:44,160
beautiful Australian Wagyu.

935
00:45:44,320 --> 00:45:47,400
Cowboy cut is dry-aged in Chicago,

936
00:45:47,560 --> 00:45:50,440
in a special cooler that we have

937
00:45:50,600 --> 00:45:54,160
that's allocated just to
Carna to our specifications,

938
00:45:54,320 --> 00:45:56,280
as far as how long we
wanna dry-age it for,

939
00:45:56,440 --> 00:45:57,960
what percentage of humidity,

940
00:45:58,120 --> 00:46:00,560
and what temperature it's
gonna be controlled at.

941
00:46:03,200 --> 00:46:04,360
[Narrator] In the kitchen,

942
00:46:04,520 --> 00:46:06,640
chefs have been working since 7:00 a.m.,

943
00:46:06,800 --> 00:46:09,320
preparing for the night's service.

944
00:46:09,480 --> 00:46:11,720
This is a 50 ounce Wagyu tomahawk,

945
00:46:11,880 --> 00:46:13,360
currently the biggest steak we have.

946
00:46:13,520 --> 00:46:15,440
It's three pound of meat.

947
00:46:15,600 --> 00:46:19,520
This is $265 on the menu right now.

948
00:46:19,680 --> 00:46:20,880
[gentle upbeat music]

949
00:46:21,040 --> 00:46:22,640
[Narrator] Long before a single diner

950
00:46:22,800 --> 00:46:24,600
even sets foot in the restaurant,

951
00:46:24,760 --> 00:46:28,160
steaks go through an
elaborate pre-cooking routine,

952
00:46:28,320 --> 00:46:30,000
overseen by Facundo,

953
00:46:30,160 --> 00:46:32,880
the restaurant's Argentinean grill master,

954
00:46:33,040 --> 00:46:36,720
working at a specially-imported
Argentinean grill.

955
00:46:38,680 --> 00:46:40,760
We do a two-folded
process with our meats.

956
00:46:40,920 --> 00:46:42,720
We're smoking these right now.

957
00:46:42,880 --> 00:46:45,520
Wood-smoked chips will give
that rich flavor that we want,

958
00:46:45,680 --> 00:46:46,680
like a wood fire.

959
00:46:46,840 --> 00:46:48,560
We have this beautiful smoke

960
00:46:48,720 --> 00:46:51,920
and this herbaceous crust
that's on the outside of them.

961
00:46:52,080 --> 00:46:54,600
Now, we take these off and let them rest.

962
00:46:55,960 --> 00:46:58,000
We're gonna wait until
our guests are saying

963
00:46:58,160 --> 00:47:00,800
"Okay, we want our steak
rare or medium-rare,"

964
00:47:00,960 --> 00:47:02,120
whatever it may be.

965
00:47:02,280 --> 00:47:04,000
We'll finish off in a high temp broiler,

966
00:47:04,160 --> 00:47:06,520
that kind of New York city-style char.

967
00:47:09,280 --> 00:47:12,880
[Narrator] Around 7:00 p.m.,
the orders start flowing in.

968
00:47:14,000 --> 00:47:15,760
A year ago today,

969
00:47:15,920 --> 00:47:17,800
we were on the other side of
the property getting married.

970
00:47:17,960 --> 00:47:20,920
She decided to stick with me for a year,

971
00:47:21,080 --> 00:47:23,000
so I figured I'd kind of
throw in a little bonus

972
00:47:23,160 --> 00:47:24,600
and bring her to dinner, so.

973
00:47:25,400 --> 00:47:27,840
One thing that makes great food better

974
00:47:28,000 --> 00:47:29,240
is always the service,

975
00:47:29,400 --> 00:47:33,440
and I think the service here is bar none.

976
00:47:33,600 --> 00:47:35,160
Let's get three bowls up in the window

977
00:47:35,320 --> 00:47:36,720
and we'll be ready to plate.

978
00:47:37,720 --> 00:47:39,320
[Narrator] Thomas has to get hundreds

979
00:47:39,480 --> 00:47:41,440
of gourmet dishes out the door,

980
00:47:41,600 --> 00:47:43,720
which means orchestrating a scene

981
00:47:43,880 --> 00:47:46,040
of carefully controlled chaos.

982
00:47:46,200 --> 00:47:48,200
It's a lot like herding cats.

983
00:47:48,360 --> 00:47:50,520
I mean, you've got 100 cats
running at you at once.

984
00:47:50,680 --> 00:47:53,760
You gotta make sure that
they're in an organized fashion.

985
00:47:53,920 --> 00:47:55,440
[Narrator] It's only now,

986
00:47:55,600 --> 00:47:58,280
with hungry guests tucking
into their starters,

987
00:47:58,440 --> 00:48:01,800
that the steaks finally
complete their long journey.

988
00:48:01,960 --> 00:48:03,200
Steak just came in.

989
00:48:03,360 --> 00:48:05,240
We've fabricated to our specifications,

990
00:48:05,400 --> 00:48:06,840
we've wood-smoked it,

991
00:48:07,000 --> 00:48:08,960
we've cooked it to our
desired temperature,

992
00:48:09,120 --> 00:48:12,760
and now we're looking
to serve it and eat it.

993
00:48:15,000 --> 00:48:18,080
[Narrator] And to go with
the best steaks money can buy,

994
00:48:18,240 --> 00:48:21,760
Thomas offers some
appropriately priced wine.

995
00:48:21,920 --> 00:48:25,000
Definitely, one of my
favorite reds, Screaming Eagle.

996
00:48:25,160 --> 00:48:29,200
Very limited production,
high-end mountain fruit,

997
00:48:29,360 --> 00:48:31,000
a really great bottle of wine.

998
00:48:31,160 --> 00:48:33,600
5,000 for the bottle itself.

999
00:48:33,760 --> 00:48:34,920
[upbeat music]

1000
00:48:35,080 --> 00:48:37,960
[Narrator] Next, the sun goes down,

1001
00:48:38,120 --> 00:48:40,080
but the fun carries on.

1002
00:48:40,240 --> 00:48:41,440
[Card Dealer] Blackjack,
right off the bat.

1003
00:48:41,600 --> 00:48:43,280
[all laughing]
11.

1004
00:48:43,440 --> 00:48:46,400
[Narrator] The night shift
breaks out the elbow grease.

1005
00:48:46,560 --> 00:48:49,240
And the mega-resort feeds the 5,000.

1006
00:48:49,400 --> 00:48:52,200
This is the best place at Baha Mar.

1007
00:48:52,360 --> 00:48:53,800
This is where we come to eat.

1008
00:48:53,960 --> 00:48:56,680
[intense music]

1009
00:48:57,480 --> 00:49:00,720
[upbeat music]

1010
00:49:00,880 --> 00:49:03,480
[Narrator] It's the end of
the day at the mega-resort,

1011
00:49:03,640 --> 00:49:06,560
and a well-worn routine is in progress.

1012
00:49:07,600 --> 00:49:09,040
Attendants gather up

1013
00:49:09,200 --> 00:49:13,080
25,000 pool towels to
be washed for tomorrow.

1014
00:49:15,760 --> 00:49:17,560
And as the sun sets,

1015
00:49:17,720 --> 00:49:21,160
the casino is gearing up
for the big evening rush.

1016
00:49:22,480 --> 00:49:25,440
Tonight, there will be
a lot of cash at stake,

1017
00:49:25,600 --> 00:49:29,480
and it's critical that
everyone plays fair and square,

1018
00:49:29,640 --> 00:49:31,040
even the staff.

1019
00:49:31,200 --> 00:49:33,240
So, there are rules for everything.

1020
00:49:34,400 --> 00:49:37,440
As dealer Valentino opens his table,

1021
00:49:37,600 --> 00:49:39,640
manager Denise watches carefully

1022
00:49:39,800 --> 00:49:42,320
to make sure he's not cheating.

1023
00:49:42,480 --> 00:49:45,080
And he has to watch her in return.

1024
00:49:46,080 --> 00:49:50,280
Their first job is to bag up
and destroy last night's cards,

1025
00:49:50,440 --> 00:49:53,960
so no-one can slip a
spare ace up their sleeve.

1026
00:49:55,640 --> 00:49:57,520
Every time we open up tables,

1027
00:49:57,680 --> 00:49:59,920
we put a brand-new set of cards on them.

1028
00:50:00,080 --> 00:50:02,560
The first process is to
break the seal of the cards

1029
00:50:02,720 --> 00:50:03,640
and take them out.

1030
00:50:04,480 --> 00:50:06,960
[Narrator] Tables use
up to eight decks at once

1031
00:50:07,120 --> 00:50:11,440
to stop players guessing
which card might come next.

1032
00:50:11,600 --> 00:50:13,080
[gentle dance music]

1033
00:50:13,240 --> 00:50:15,520
In total, the casino opens

1034
00:50:15,680 --> 00:50:20,480
and discards around 750 decks daily.

1035
00:50:20,640 --> 00:50:23,960
That's close to 15 million cards a year.

1036
00:50:25,480 --> 00:50:28,040
Then there's the money.

1037
00:50:28,200 --> 00:50:30,680
When this table would
have closed last night,

1038
00:50:30,840 --> 00:50:35,480
$1,105,000 in chips were in this float.

1039
00:50:35,640 --> 00:50:38,320
So, when we open it the next
day, we need to make sure that

1040
00:50:38,480 --> 00:50:40,600
there's still the same amount of chips.

1041
00:50:40,760 --> 00:50:41,960
[upbeat music]

1042
00:50:42,120 --> 00:50:43,800
[Narrator] At any one time,

1043
00:50:43,960 --> 00:50:47,080
there's around 60 million
pounds worth of casino chips

1044
00:50:47,240 --> 00:50:52,280
in circulation, all backed by
real cash to pay the winners.

1045
00:50:54,920 --> 00:50:56,360
[Card Dealer] Good luck to everybody.

1046
00:50:59,600 --> 00:51:00,920
Blackjack, right off the bat.
Ah!

1047
00:51:01,080 --> 00:51:04,560
[all laughing]
11.

1048
00:51:04,720 --> 00:51:05,800
[Narrator] In blackjack,

1049
00:51:05,960 --> 00:51:07,920
it's each player against the house,

1050
00:51:08,080 --> 00:51:11,600
but the staff aren't necessarily
rooting for the casino.

1051
00:51:11,760 --> 00:51:13,240
We don't tell them how to play,

1052
00:51:13,400 --> 00:51:14,840
but if we see that they're doing something

1053
00:51:15,000 --> 00:51:17,120
that they really shouldn't be doing,

1054
00:51:17,280 --> 00:51:19,760
we try to guide them
in the right direction.

1055
00:51:19,920 --> 00:51:21,040
There you go. Blackjack.
Oh, my God!

1056
00:51:21,200 --> 00:51:22,160
There you go.

1057
00:51:22,320 --> 00:51:24,480
Wow, very nice, very nice.

1058
00:51:24,640 --> 00:51:26,800
Believe it or not, the dealers
want the patrons to win

1059
00:51:26,960 --> 00:51:28,080
because we collect tips,

1060
00:51:28,240 --> 00:51:30,240
so the more they win, the more I get.

1061
00:51:31,960 --> 00:51:33,400
Tiffany!

1062
00:51:33,560 --> 00:51:35,520
Tiffany's coming with
me on holiday next time.

1063
00:51:35,680 --> 00:51:36,880
[man laughing]

1064
00:51:37,040 --> 00:51:39,080
The house is in business to make money,

1065
00:51:39,240 --> 00:51:41,160
but there has to be winners and losers.

1066
00:51:41,320 --> 00:51:43,640
We were playing roulette earlier today.

1067
00:51:43,800 --> 00:51:46,840
Lost a lot to roulette. [laughing]

1068
00:51:47,000 --> 00:51:48,480
We're not good at anything,

1069
00:51:48,640 --> 00:51:51,120
but we enjoyed losing it seems. [laughing]

1070
00:51:51,280 --> 00:51:52,720
It's great watching people

1071
00:51:52,880 --> 00:51:55,080
and listening to their interactions.

1072
00:51:55,240 --> 00:51:56,320
It's a fun experience.

1073
00:51:56,480 --> 00:51:59,640
21, guys.
Oh, no! [laughs]

1074
00:52:00,880 --> 00:52:02,600
[Narrator] Aside from gambling,

1075
00:52:02,760 --> 00:52:07,440
casino patrons have one other
major past-time, drinking.

1076
00:52:08,480 --> 00:52:12,280
The busiest bar in the
mega-resort isn't a bar at all.

1077
00:52:12,440 --> 00:52:13,680
It's the casino.

1078
00:52:15,000 --> 00:52:18,000
And all their booze
comes from the pump room,

1079
00:52:18,160 --> 00:52:20,560
managed by Liz Cheney.

1080
00:52:20,720 --> 00:52:22,560
This is our tequila wall.

1081
00:52:22,720 --> 00:52:24,240
This is a favorite recently,

1082
00:52:24,400 --> 00:52:27,000
the tequila that was
founded by George Clooney

1083
00:52:27,160 --> 00:52:29,040
and Rande Gerber.

1084
00:52:30,120 --> 00:52:31,840
You have the group of guests that come in

1085
00:52:32,000 --> 00:52:33,160
and they're more trendy

1086
00:52:33,320 --> 00:52:35,440
and they wanna find the new, hip stuff.

1087
00:52:35,600 --> 00:52:37,920
And so, we don't ever wanna say no.

1088
00:52:38,080 --> 00:52:39,520
[Narrator] Never saying no

1089
00:52:39,680 --> 00:52:42,440
means Liz always has more than 1,000

1090
00:52:42,600 --> 00:52:45,000
top-grade bottles in stock.

1091
00:52:45,160 --> 00:52:47,520
I'm not really sure
how long it would take

1092
00:52:47,680 --> 00:52:51,720
to empty all of this out, but
I would say two or three days

1093
00:52:51,880 --> 00:52:54,200
because we place our orders constantly.

1094
00:52:55,080 --> 00:52:57,680
[Narrator] These are
destined for the bars upstairs,

1095
00:52:57,840 --> 00:52:59,920
where skilled bartenders pour drinks

1096
00:53:00,080 --> 00:53:02,360
and make cocktails with a flourish.

1097
00:53:02,520 --> 00:53:04,200
[gentle upbeat music]

1098
00:53:04,360 --> 00:53:05,880
But the vast majority of booze

1099
00:53:06,040 --> 00:53:08,760
is dispensed directly from the pump room,

1100
00:53:11,320 --> 00:53:13,400
using this hi-tech system

1101
00:53:13,560 --> 00:53:18,000
that holds up to 240
bottles of alcohol at once.

1102
00:53:18,840 --> 00:53:21,120
These are all connected
to the one system.

1103
00:53:21,280 --> 00:53:24,080
There's about 100 yards of tubing

1104
00:53:24,240 --> 00:53:26,920
to get from here to the bars.

1105
00:53:27,080 --> 00:53:29,680
At each bar, there are several guns

1106
00:53:29,840 --> 00:53:32,160
that dispense up to 40 different drinks

1107
00:53:32,320 --> 00:53:33,720
at the touch of a button.

1108
00:53:35,000 --> 00:53:35,880
[liquid whooshes]

1109
00:53:36,040 --> 00:53:37,080
There's another drink.

1110
00:53:37,240 --> 00:53:38,800
When you hear that little [puffs],

1111
00:53:38,960 --> 00:53:41,640
that means that they're
popping the gun. [chuckles]

1112
00:53:41,800 --> 00:53:44,080
Voila. [laughing]

1113
00:53:44,240 --> 00:53:46,560
[Narrator] Sitting between
the bottles and the guns

1114
00:53:46,720 --> 00:53:48,960
are 80 vacuum pumps,

1115
00:53:49,120 --> 00:53:52,240
which allow precisely one
shot of alcohol through

1116
00:53:52,400 --> 00:53:54,280
with each press of the button.

1117
00:53:54,440 --> 00:53:55,440
[liquid whooshes]

1118
00:53:55,600 --> 00:53:57,360
There are also touch screens

1119
00:53:57,520 --> 00:54:01,840
which can mix alcohol in any
combination to make cocktails.

1120
00:54:02,000 --> 00:54:04,760
If they wanna come in
and order a Bahama Mama,

1121
00:54:04,920 --> 00:54:06,640
which is very popular on the island,

1122
00:54:06,800 --> 00:54:09,120
they just hit the Bahama Mama button,

1123
00:54:09,280 --> 00:54:10,800
and all of these work together,

1124
00:54:10,960 --> 00:54:12,800
they talk to each other
and they go into the tubes

1125
00:54:12,960 --> 00:54:14,440
and they end up in the glass.

1126
00:54:17,520 --> 00:54:20,200
I think it's great! [laughing]

1127
00:54:20,360 --> 00:54:22,000
At the end of the day, happy guests,

1128
00:54:22,160 --> 00:54:23,520
that's what it's all about.

1129
00:54:24,360 --> 00:54:25,720
[Narrator] Beyond the casino,

1130
00:54:25,880 --> 00:54:29,720
there are no less than
18 bars and nightspots,

1131
00:54:29,880 --> 00:54:32,840
10 of which stay open
into the small hours.

1132
00:54:34,200 --> 00:54:38,880
And naturally, a mega-resort
has to have its own nightclub.

1133
00:54:39,040 --> 00:54:42,240
[upbeat dance music]

1134
00:54:47,120 --> 00:54:50,200
But as happy guests party the night away,

1135
00:54:50,360 --> 00:54:53,600
a division of crack
troops move into position.

1136
00:54:54,480 --> 00:54:58,160
The 200 cleaners of the
public areas department.

1137
00:54:59,400 --> 00:55:01,600
A separate squad is assigned to each

1138
00:55:01,760 --> 00:55:04,280
of the resort's 32 kitchens,

1139
00:55:04,440 --> 00:55:07,520
which must be washed down
from floor to ceiling.

1140
00:55:09,040 --> 00:55:12,680
The hardest job on the
night shift, kitchen cleaning.

1141
00:55:12,840 --> 00:55:15,000
It's a massive undertaking.

1142
00:55:15,160 --> 00:55:17,920
You have to clean every
kitchen every night

1143
00:55:18,080 --> 00:55:20,160
because we're serving guests every night.

1144
00:55:21,560 --> 00:55:22,800
[Narrator] Across the property,

1145
00:55:22,960 --> 00:55:25,640
every square centimeter of public space

1146
00:55:25,800 --> 00:55:30,240
must be scrubbed nightly,
from the lobbies to the loos.

1147
00:55:32,160 --> 00:55:33,920
And if people are still partying,

1148
00:55:34,080 --> 00:55:37,000
the troops must simply
maneuver around them.

1149
00:55:40,760 --> 00:55:42,840
Even the most complex jobs,

1150
00:55:43,000 --> 00:55:47,560
like cleaning the 192,000-pound
casino chandelier,

1151
00:55:47,720 --> 00:55:51,960
have to be managed while
gamblers are still at the tables.

1152
00:55:52,120 --> 00:55:53,480
Four times a year,

1153
00:55:53,640 --> 00:55:57,360
these specialists come
in to clean it by hand.

1154
00:55:57,520 --> 00:56:01,520
Each one of the 5,000
crystals must be polished

1155
00:56:01,680 --> 00:56:05,360
one by one by one.

1156
00:56:05,520 --> 00:56:07,480
[relaxed music]

1157
00:56:07,640 --> 00:56:10,840
It takes 10 nights to complete the job.

1158
00:56:11,840 --> 00:56:15,040
Some things are best
done with the hands.

1159
00:56:16,240 --> 00:56:17,840
Old-fashioned elbow grease.

1160
00:56:19,760 --> 00:56:21,480
[Narrator] Around 5:00 a.m.,

1161
00:56:21,640 --> 00:56:26,560
most of the resort is ready
to go for the new day ahead.

1162
00:56:26,720 --> 00:56:28,320
[waves lapping]

1163
00:56:28,480 --> 00:56:31,280
One of the last things to
be cleaned is the beach,

1164
00:56:31,440 --> 00:56:35,680
dredged at dawn by a
special mechanical rake.

1165
00:56:35,840 --> 00:56:39,840
[gentle majestic music]

1166
00:56:40,000 --> 00:56:42,280
And, as the sun comes up,

1167
00:56:42,440 --> 00:56:44,720
the day shift takes over.

1168
00:56:44,880 --> 00:56:47,800
Over here, cleanliness
is next to godliness, sir.

1169
00:56:48,720 --> 00:56:51,360
For the sake of the wildlife,

1170
00:56:51,520 --> 00:56:54,680
we have to clean the sand
from the straws, debris,

1171
00:56:54,840 --> 00:56:57,160
so it won't get actually
into our beautiful waters

1172
00:56:57,320 --> 00:56:59,200
to get in the turtles' noses

1173
00:56:59,360 --> 00:57:02,560
or, you know, so the animals
wouldn't feed on them.

1174
00:57:02,720 --> 00:57:05,320
So, we have to do a whole
process on this beach.

1175
00:57:07,840 --> 00:57:09,840
[Narrator] The process
finishes with arranging

1176
00:57:10,000 --> 00:57:13,080
2,000 deckchairs into perfect rows.

1177
00:57:13,240 --> 00:57:16,560
[gentle upbeat music]

1178
00:57:18,520 --> 00:57:21,880
By 9:00 a.m., another
day of five-star luxury

1179
00:57:22,040 --> 00:57:23,760
is well underway.

1180
00:57:23,920 --> 00:57:27,080
That means, above all else, eating.

1181
00:57:28,080 --> 00:57:30,640
No matter what kind of meal
a guest is looking for,

1182
00:57:30,800 --> 00:57:33,400
the mega-resort aims to provide it,

1183
00:57:33,560 --> 00:57:37,040
and everything has to
have that extra twist.

1184
00:57:37,200 --> 00:57:40,720
Morning coffee is served
with digital foam printing.

1185
00:57:41,880 --> 00:57:43,760
Lunch can be taken right on the beach

1186
00:57:43,920 --> 00:57:45,240
from a food truck.

1187
00:57:46,960 --> 00:57:50,000
But perhaps the most
extraordinary restaurant here

1188
00:57:50,160 --> 00:57:52,520
is not for guests at all.

1189
00:57:52,680 --> 00:57:53,920
It's the staff canteen.

1190
00:57:55,960 --> 00:57:56,840
Hello.

1191
00:57:58,080 --> 00:57:59,160
Welcome to Cafe Blue.

1192
00:58:01,280 --> 00:58:03,320
This is the best place at Baha Mar.

1193
00:58:03,480 --> 00:58:05,920
This is where we come to
eat. This is lunchtime.

1194
00:58:06,840 --> 00:58:10,120
[Narrator] Seven days a week,
from 6:00 a.m. to 2:00 a.m.,

1195
00:58:10,280 --> 00:58:14,520
a team of 47 people, led by
head chef, Shane Darrell,

1196
00:58:14,680 --> 00:58:17,080
feeds every employee on site.

1197
00:58:17,240 --> 00:58:19,720
I'm gonna need an additional
four pints worth of product.

1198
00:58:19,880 --> 00:58:20,560
Okay, chef.

1199
00:58:20,720 --> 00:58:21,680
Okay.

1200
00:58:21,840 --> 00:58:23,200
[Narrator] That makes this

1201
00:58:23,360 --> 00:58:26,120
the single busiest
kitchen on the property.

1202
00:58:26,280 --> 00:58:27,800
This kitchen is very vital.

1203
00:58:28,800 --> 00:58:33,080
Because you have a lot of
hungry, hungry associates.

1204
00:58:34,200 --> 00:58:35,680
[Narrator] With so many mouths to feed,

1205
00:58:35,840 --> 00:58:37,720
it's easy to think the fare here

1206
00:58:37,880 --> 00:58:40,840
is little better than old school dinners.

1207
00:58:41,000 --> 00:58:42,920
Well, think again.

1208
00:58:43,080 --> 00:58:46,680
You'll have salmon
filet, beef short ribs,

1209
00:58:46,840 --> 00:58:48,400
you'll have the mahi-mahi filet.

1210
00:58:48,560 --> 00:58:50,200
You'll have baby back ribs.

1211
00:58:51,280 --> 00:58:55,160
Today, they have everything Bahamian.

1212
00:58:55,320 --> 00:58:59,760
They have peas and rice,
plantain, fish, crabs.

1213
00:59:01,240 --> 00:59:03,880
I like the macaroni.
It's really, really nice.

1214
00:59:04,040 --> 00:59:04,880
How are you?

1215
00:59:05,760 --> 00:59:07,600
Chantalia, one of our cooks.

1216
00:59:08,680 --> 00:59:11,160
She did some guava duff
for this evening's dinner.

1217
00:59:11,320 --> 00:59:12,880
Guava's a fruit,

1218
00:59:13,040 --> 00:59:15,720
and you take that fruit
and you wrap it in a dough,

1219
00:59:15,880 --> 00:59:17,320
you steam it.

1220
00:59:17,480 --> 00:59:18,640
Then you have a sauce
that goes along with it.

1221
00:59:18,800 --> 00:59:21,400
You can add rum to it. And it's awesome.

1222
00:59:21,560 --> 00:59:22,960
[gentle upbeat music]

1223
00:59:23,120 --> 00:59:24,760
[Narrator] Every day, Shane and his team

1224
00:59:24,920 --> 00:59:29,120
dish up around 4,000 meals, for free,

1225
00:59:29,280 --> 00:59:33,600
because every employee is
given a $10 lunch allowance.

1226
00:59:36,800 --> 00:59:40,480
I got rice, I got ham, I got crab.

1227
00:59:40,640 --> 00:59:43,080
I got all of this and dessert for $8.

1228
00:59:43,960 --> 00:59:45,400
If I'm really hungry, I can come back

1229
00:59:45,560 --> 00:59:47,280
and use my other $2 later.

1230
00:59:48,200 --> 00:59:52,280
[Narrator] That leaves Shane
with a colossal grocery bill.

1231
00:59:52,440 --> 00:59:53,640
Right now, we spend anywhere

1232
00:59:53,800 --> 00:59:57,800
from $100,000 to $200,000 weekly

1233
00:59:57,960 --> 01:00:01,040
on supplies to feed the staff.

1234
01:00:06,840 --> 01:00:10,360
[Narrator] Next, it's tee-off
time at the mega-resort.

1235
01:00:10,520 --> 01:00:13,160
[upbeat music]

1236
01:00:13,320 --> 01:00:15,800
The staff try to beat the heat.

1237
01:00:16,960 --> 01:00:20,040
And engineer Sean turns on the juice.

1238
01:00:20,200 --> 01:00:22,640
You'd hear, clack, clack, clack!

1239
01:00:25,720 --> 01:00:28,840
[intense music]

1240
01:00:29,000 --> 01:00:29,960
[majestic music]

1241
01:00:30,120 --> 01:00:31,240
[Narrator] In the Bahamas,

1242
01:00:31,400 --> 01:00:34,680
temperatures regularly top 32 degrees.

1243
01:00:36,320 --> 01:00:39,320
That's a big selling
point for the mega-resort,

1244
01:00:39,480 --> 01:00:41,800
but it also creates a big problem,

1245
01:00:43,680 --> 01:00:45,960
how to keep 7,000 guests

1246
01:00:46,120 --> 01:00:49,640
and the 5,000 staff who serve them cool.

1247
01:00:50,480 --> 01:00:53,760
The solution is hidden at the
back of the convention center.

1248
01:00:55,920 --> 01:00:59,280
The biggest air-conditioning
plant in the country.

1249
01:01:00,560 --> 01:01:03,120
These massive machines are so powerful

1250
01:01:03,280 --> 01:01:05,640
only three of them are usually needed.

1251
01:01:07,320 --> 01:01:09,800
But even if they all broke down at once,

1252
01:01:09,960 --> 01:01:12,160
no-one would break a sweat

1253
01:01:12,320 --> 01:01:16,000
because there are four
others waiting on standby.

1254
01:01:16,160 --> 01:01:19,720
One of these chiller
plants costs about $280,000.

1255
01:01:21,440 --> 01:01:22,640
And we have seven of them.

1256
01:01:22,800 --> 01:01:24,720
That's almost $4 million.

1257
01:01:27,640 --> 01:01:29,640
[Narrator] Although
costly, the system works

1258
01:01:29,800 --> 01:01:32,600
on an incredibly simple idea.

1259
01:01:32,760 --> 01:01:36,600
It chills plain water, then
shoots it around the resort

1260
01:01:36,760 --> 01:01:38,840
through miles and miles of pipes.

1261
01:01:40,080 --> 01:01:42,200
The water cools the buildings,

1262
01:01:42,360 --> 01:01:45,080
then comes back to the
chillers once again.

1263
01:01:46,920 --> 01:01:48,640
It takes millions and
millions of gallons of water,

1264
01:01:48,800 --> 01:01:50,840
that runs through the
hotel and hotel pool.

1265
01:01:51,000 --> 01:01:52,560
Millions of gallons of water.

1266
01:01:54,360 --> 01:01:55,400
[Narrator] And Sean keeps

1267
01:01:55,560 --> 01:01:57,240
the whole system running smoothly

1268
01:01:57,400 --> 01:02:02,400
by using a free eco-friendly
natural coolant, seawater,

1269
01:02:02,720 --> 01:02:06,840
pumped up from one of the many
deep wells under the resort.

1270
01:02:07,000 --> 01:02:09,040
Without the deep wells,
the chillers can not run.

1271
01:02:09,200 --> 01:02:12,480
They pull water from the
ground, into the chiller,

1272
01:02:12,640 --> 01:02:15,240
cools the chiller, then
it pumps it back out.

1273
01:02:16,600 --> 01:02:18,280
[gentle pensive music]

1274
01:02:18,440 --> 01:02:19,560
[Narrator] After the salty water

1275
01:02:19,720 --> 01:02:21,400
cools off the chiller plant,

1276
01:02:21,560 --> 01:02:24,720
it gathers in lakes at
the resort's golf course,

1277
01:02:24,880 --> 01:02:28,040
where it's used to keep the greens green.

1278
01:02:30,120 --> 01:02:32,640
The grass is a salt-tolerant variety

1279
01:02:32,800 --> 01:02:35,200
that can be watered with
a mixture of seawater

1280
01:02:35,360 --> 01:02:37,200
and fresh tropical rain.

1281
01:02:38,800 --> 01:02:41,120
That, in turn, frees up the groundskeepers

1282
01:02:41,280 --> 01:02:44,400
to concentrate on other
essential maintenance,

1283
01:02:44,560 --> 01:02:49,600
like moving all 18 holes to
new positions every single day.

1284
01:02:51,560 --> 01:02:52,920
People love to play
our golf course, right?

1285
01:02:53,080 --> 01:02:54,520
So we have a lot of repeat guests.

1286
01:02:54,680 --> 01:02:56,640
And so, if you play a
couple of days in a row,

1287
01:02:56,800 --> 01:02:59,720
sometimes it's more fun to
play a different pin location.

1288
01:03:02,280 --> 01:03:05,040
[Narrator] Even though the
course is constantly changing,

1289
01:03:05,200 --> 01:03:08,840
there are some hazards
golfers must face every time.

1290
01:03:09,720 --> 01:03:12,720
The course's designer,
famous golfer Jack Nicklaus,

1291
01:03:12,880 --> 01:03:17,520
dynamited this lakeshore to
create a tricky approach.

1292
01:03:17,680 --> 01:03:19,600
[golf ball thwacks]
[gentle pensive music]

1293
01:03:19,760 --> 01:03:22,040
[water splashing]

1294
01:03:22,200 --> 01:03:25,360
We're on hole number 16,
our signature hole. Par three.

1295
01:03:25,520 --> 01:03:28,880
Our island green effect
here with Lake Cunningham.

1296
01:03:29,040 --> 01:03:32,640
It's really difficult to
judge the distance here.

1297
01:03:32,800 --> 01:03:34,120
Let's see if this one will be one

1298
01:03:34,280 --> 01:03:35,720
that goes in the lake or...

1299
01:03:35,880 --> 01:03:37,000
And it is.

1300
01:03:37,160 --> 01:03:40,920
That's probably the 10th to 12th ball

1301
01:03:41,080 --> 01:03:42,800
for the day in the water.

1302
01:03:42,960 --> 01:03:47,280
[Narrator] But their loss is
one mega-resort chef's gain.

1303
01:03:47,440 --> 01:03:50,560
It's just something that's
fun to do on my days off.

1304
01:03:50,720 --> 01:03:52,360
I love golf and I like the outdoors

1305
01:03:52,520 --> 01:03:54,240
and when I golfed here
the first couple of times,

1306
01:03:54,400 --> 01:03:56,560
I saw all the golf balls
going in the water,

1307
01:03:56,720 --> 01:03:58,560
and just thought it was a shame.

1308
01:03:58,720 --> 01:04:00,760
This is only probably 10 minutes' work.

1309
01:04:00,920 --> 01:04:03,320
Can see there's a lot of
different balls everybody's using,

1310
01:04:03,480 --> 01:04:04,960
from the colored ones

1311
01:04:05,120 --> 01:04:07,480
to the ones that look
like little footballs.

1312
01:04:07,640 --> 01:04:10,200
So, any opportunity I can
get to get some balls.

1313
01:04:10,360 --> 01:04:12,120
[gentle playful music]

1314
01:04:12,280 --> 01:04:13,760
[Narrator] Another clever design feature

1315
01:04:13,920 --> 01:04:15,320
of the golf course,

1316
01:04:15,480 --> 01:04:18,920
it conceals a huge piece
of vital infrastructure.

1317
01:04:20,160 --> 01:04:23,920
The resort's own
15-megawatt power station.

1318
01:04:26,240 --> 01:04:28,960
Incredibly, this is just a backup

1319
01:04:29,120 --> 01:04:32,360
in case the main supply ever fails.

1320
01:04:32,520 --> 01:04:35,200
If we was to lose power now
and you were in this room,

1321
01:04:35,360 --> 01:04:36,760
you'd hear a big bang,

1322
01:04:36,920 --> 01:04:38,920
then all of a sudden, a
couple of minutes later,

1323
01:04:39,080 --> 01:04:41,720
you'd hear clack, clack, clack!

1324
01:04:41,880 --> 01:04:44,200
Which means the switches are turning over

1325
01:04:44,360 --> 01:04:45,720
and we have generator power.

1326
01:04:45,880 --> 01:04:47,400
So, in the event that something happens,

1327
01:04:47,560 --> 01:04:48,880
we're always ready to go.

1328
01:04:50,160 --> 01:04:52,560
Whether on mains or generator,

1329
01:04:52,720 --> 01:04:57,680
the mega-resort draws around
nine megawatts of electricity.

1330
01:04:57,840 --> 01:05:01,760
That's equivalent to more
than 25,000 British homes.

1331
01:05:03,200 --> 01:05:05,680
It's just another extraordinary system

1332
01:05:05,840 --> 01:05:10,600
that keeps the mega-resort humming 24/7.

1333
01:05:11,480 --> 01:05:14,520
Monthly, our electricity
bill here is pretty high.

1334
01:05:14,680 --> 01:05:17,600
It's a massive, massive number. It's huge.

1335
01:05:17,760 --> 01:05:20,400
That's what I can say,
it's huge. It's huge.

1336
01:05:20,560 --> 01:05:22,720
Big number, you know.

1337
01:05:22,880 --> 01:05:24,960
[Narrator] From the golf course greens

1338
01:05:25,120 --> 01:05:27,360
to the white sand beach,

1339
01:05:27,520 --> 01:05:31,600
from the wildlife to the wild parties,

1340
01:05:31,760 --> 01:05:35,440
and from the luxury suites
to the high-stakes casino,

1341
01:05:36,360 --> 01:05:39,200
this is an investment of billions,

1342
01:05:39,360 --> 01:05:43,000
all meant to capture that elusive thing,

1343
01:05:43,160 --> 01:05:46,720
us, and our hard-earned holiday money.

1344
01:05:46,880 --> 01:05:48,520
We want people to have a good time.

1345
01:05:48,680 --> 01:05:50,200
We understand that island
life is one to be enjoyed.

1346
01:05:50,360 --> 01:05:52,360
We understand that life is to be enjoyed.

1347
01:05:52,520 --> 01:05:55,520
We try our best to help people
to do that as much as we can.

1348
01:05:56,520 --> 01:05:57,960
[Narrator] Over the next year,

1349
01:05:58,120 --> 01:06:02,840
Baha Mar will host close
to one million guests.

1350
01:06:03,000 --> 01:06:07,120
This one mega-resort
could soon make up 12%

1351
01:06:07,280 --> 01:06:09,880
of the Bahamas' entire economy.

1352
01:06:10,760 --> 01:06:14,400
And, as big as it is,
soon there'll be more.

1353
01:06:15,800 --> 01:06:17,280
Right next door,

1354
01:06:17,440 --> 01:06:19,600
a huge new water park
is under construction,

1355
01:06:19,760 --> 01:06:22,480
ready to open in 2021.

1356
01:06:23,280 --> 01:06:27,640
This resort is about
to get even more mega.

1357
01:06:28,520 --> 01:06:31,960
[gentle majestic music]